can't install game after fresh OS install

can't install game after fresh OS install

in Account & Technical Support

Posted by: Brutalbetty.5483

Brutalbetty.5483

As the title says, i recently reinstall Win7 Ultimate 64 with all due updates, and i simply can’t install GW anymore. It simply freeze my comp within 0% of the installation. I tried installing it on different SSD/HDD and it does the same thing.

My rig is stable, it’s not new and it’s been tested for sability.

3930k (running at stock) cooled with an H100i
16GB of RAM
2 X HD6970 (running at stock)
Force GT 240GB SSD
everything is well cooled.

I tried running the exe as administrator and I also completely turned my Firewall. No luck either with that.

Any idea?

can't install game after fresh OS install

in Account & Technical Support

Posted by: coehl.2948

coehl.2948

Are you installing from CD or a download?

This is a shot in the dark, but is Mumble running while you try, or Antivirus of some kind? Sometimes it causes problems.

Last, is Adobe Flash installed? I’m not guru, but I think I read somewhere that Adobe Flash was part of the launcher.

can't install game after fresh OS install

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

Another possibility -

Did you install DirectX?

http://www.microsoft.com/en-us/download/details.aspx?id=35

can't install game after fresh OS install

in Account & Technical Support

Posted by: edsters.3128

edsters.3128

Make a test login account in Windows and try to install it from there.

can't install game after fresh OS install

in Account & Technical Support

Posted by: Brutalbetty.5483

Brutalbetty.5483

First of thks for the replys, Now…

- Game is downloadable content, it freeze in the dlding/install process.
- DirectX is/was up to date
- adobe flash is up to date
- I disabled Avast to no effect

It’s the only game that does that, I have a Steam account with over 40 games i re-installed this week on the same drive and it never crashed/freezed.
I also re-installed various games that i had a physical copy too.

Any other idea?

can't install game after fresh OS install

in Account & Technical Support

Posted by: coehl.2948

coehl.2948

Are you sure that the download did not get truncated by your computer going to sleep or a disconnection?

I’m seeing few responses so I’m just throwing whatever I’ve got at you despite if I’m the right guy for this job. o.O

Edit: This is assuming you’re talking about the install process previous to patch.

(edited by coehl.2948)

can't install game after fresh OS install

in Account & Technical Support

Posted by: Brutalbetty.5483

Brutalbetty.5483

Yes it’s a fresh install of the game, and all the freezing occur before it even get 1% done, so no sleep mode or anything

can't install game after fresh OS install

in Account & Technical Support

Posted by: coehl.2948

coehl.2948

Have a look at this

https://forum-en.gw2archive.eu/forum/support/tech/Installer-not-working/first#post804181

Also, I have Avast and I noticed it can be a real sucker to deal when you’re trying to make sure it’s out of the way.

You might want to also try uninstalling Avast, trying to install GW2, and if it does or doesn’t work, put Avast back on once you’ve tested that.