cannont log in to game at all

cannont log in to game at all

in Account & Technical Support

Posted by: jadenightingale.9327

jadenightingale.9327

for the past 10 or so hours when i try to log in to the game, it gives me error code 11:1001:2:1524. ive changed my password like 4 times, ive changed the locations of where im using the internet thinking there might be firewalls. but now im home where there are no firewalls, and its still doing this to me. all i want to know is what the heck is wrong and can you please fix it for me? i just bought the game a few days ago and i love it…and now i cant play it at all…please please please help me resolve this issue

cannont log in to game at all

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

From the wiki:

"
11:1000:7006:679
11:1000:7006:743:101
Incorrect password. Please check it and try again.
Can occur even when one does have their correct password entered.
"

Make sure you entered it just like you did to get on here.

I don’t necessarily think this will work, but you can try this:

delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved login/password and in-game settings.

Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)

/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2

You may want to copy/paste this folder to your desktop as a temporary back up, just in case.

Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..

~~Your folder is probably hidden (as is the default). Hidden folders display as greyed out text and icons. I found this after googling:

http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models

You can also try holding alt while clicking "GO " in the finder menu bar unhide the correct Library folder, continue holding alt and click on Library (if you release the alt/option key, “library” will disappear. At least the link has visuals for you. Hope it helps.

Post back and let me know how you go.

cannont log in to game at all

in Account & Technical Support

Posted by: Luis Machado.4256

Luis Machado.4256

Technical Support

Hey Jadenighingale,

If you’re still getting the Error 11 I’d like to encourage you to open up a support ticket if you haven’t already. These types of issues are handled by our log in team so I don’t really have the ability to look into it. I can tell you a common error I’ve come across is someone trying to log in with their display name instead of the email associated with their account. So if you’re trying to log in with jadenightingale.9327 I would suggest switching to your email. Otherwise, opening a ticket would be your best bet.