Guild Wars 2

for about a month or 2 now my client has alot of trouble downloading updates, it crashes every 30 seconds or so, but the game is still playable because if i keep restarting it every time it crashes i eventually download the full update

but now with the release of HOT the update file is so large that this method will take foooooreeeever to download

• Crash <—*
  Exception: c0000005
  Memory at address 6f72703c could not be read
  App: Gw2.exe
  Pid: 6652
  Cmdline:
  BaseAddr: 013E0000
  ProgramId: 101
  Build: 54522
  Module: LavasoftTcpService.dll
  When: 2015-10-23T23:17:35Z 2015-10-23T19:17:35-04:00
  Uptime: 0 days 0:00:31
  Flags: 0

• System <—*
  Name: SPENCER-PC
  IpAddr: 192.168.1.6
  Processors: 8 [GenuineIntel:6:10:5]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 6326MB/ 9207MB 68%
  Paged: 15305MB/18412MB 83%
  Virtual: 3673MB/ 4095MB 89%
  Load: 31%
  CommitTotal: 3106MB
  CommitLimit: 18412MB
  CommitPeak: 7917MB
  SystemCache: 5195MB
  HandleCount: 24887
  ProcessCount: 71
  ThreadCount: 1558

• Process Memory <—*
  Private: 261MB
  WorkingSet: 200MB
  PeakWorkingSet: 208MB
  PageFaults: 1737731

• Memory Category Usage (Inclusive) <—*
  [Category] [Size(MB)] [Count]
  Root 72.93 9062
  Programmer Data 40.29 3805
  Uncategorized 26.53 5187
  I/O 20.14 806
  Collections 19.75 2812
  Dictionary 13.04 29
  Archive 10.57 374
  Asset Service 8.41 414
  Collide 6.10 70
  Collide Havok 6.10 70
  Set 5.96 132
  File Service 1.15 12
  BTree 0.38 30
  Networking 0.22 48
  Event 0.13 4
  Game 0.02 50
  Engine 0.02 12
  Msg 0.01 9
  Threading 0.01 15
  Model-Programmer 0.01 1
  Content 0.01 1
  UI 0.00 32
  Web Browser 0.00 18
  File Core 0.00 3

• Memory Category Usage (Exclusive) <—*
  [Category] [Size(MB)] [Count]
  Uncategorized 26.53 5187
  Dictionary 13.04 29
  Archive 10.57 374
  Asset Service 8.41 414
  Collide Havok 6.10 70
  Set 5.96 132
  File Service 1.15 12
  BTree 0.38 30
  Collections 0.37 2621
  Networking 0.21 39
  Event 0.13 4
  Msg 0.01 9
  Threading 0.01 15
  Game 0.01 41
  Model-Programmer 0.01 1
  Content 0.01 1
  Engine 0.00 6
  Web Browser 0.00 18
  File Core 0.00 3
  Services 0.00 11
  Download 0.00 3
  CharClient 0.00 4
  Text 0.00 1
  UI 0.00 14

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• Thread 0×19cc <—*

• Trace <—*
  Pc:10006b40 Fr:063fc750 Rt:100054d6 Arg:063fc820 98dbbba7 004ea810 004eb6fc
  Pc:100054d6 Fr:063fc7c8 Rt:100058f2 Arg:063fc820 98dbb427 004ea810 00000000
  Pc:100058f2 Fr:063fc848 Rt:10006256 Arg:000000e9 063fc9e4 004ea810 00000000
  Pc:10006256 Fr:063fc87c Rt:100060ca Arg:158e1060 000000e9 00000001 063fc9f0
  Pc:100060ca Fr:063fc8bc Rt:10018b7f Arg:063fc9e4 00000001 98dbb5c3 00000000
  Pc:10018b7f Fr:063fc9ac Rt:76126f79 Arg:00000a94 063fc9e4 00000001 063fc9fc
  Pc:76126f79 Fr:063fc9f4 Rt:016f5cbe Arg:00000a94 158e1060 000000e9 00000000
  Pc:016f5cbe Fr:063fca28 Rt:0181473e Arg:09cf7010 158e1060 04bf36cc 04bf3630
  Pc:0181473e Fr:063fe038 Rt:01813d8d Arg:158e1050 15908400 0000ea60 04bf366c
  Pc:01813d8d Fr:063fe090 Rt:01814a1f Arg:15908400 04dab408 04dab3d0 00000000
  Pc:01814a1f Fr:063ff6a4 Rt:017fb276 Arg:063ff6c0 15908400 1581f5a8 00109ee4
  Pc:017fb276 Fr:063ff8f8 Rt:017f9920 Arg:00109ee4 0011d001 027551cc 063ff944
  Pc:017f9920 Fr:063ff928 Rt:017f7015 Arg:027551cc 063ff944 1581f5c0 063ff950
  Pc:017f7015 Fr:063ff93c Rt:017f7b6b Arg:15908404 1581f5a8 1581f510 063ff9a4
  Pc:017f7b6b Fr:063ff950 Rt:017f5903 Arg:1581f51c 1581f510 00000000 1581f510
  Pc:017f5903 Fr:063ff9a4 Rt:017f5e8f Arg:00000000 04d71420 01082e84 017f7195
  Pc:017f5e8f Fr:063ff9d4 Rt:016eef28 Arg:00000000 004e0280 00000000 063ffa20
  Pc:016eef28 Fr:063ff9e8 Rt:01840970 Arg:04bf37f0 998edc9d 00000000 004e0280
  Pc:01840970 Fr:063ffa20 Rt:01840a98 Arg:00000000 063ffa38 765f337a 004e0280
  Pc:01840a98 Fr:063ffa2c Rt:765f337a Arg:004e0280 063ffa78 77b79882 004e0280
  Pc:765f337a Fr:063ffa38 Rt:77b79882 Arg:004e0280 70fc6ed7 00000000 00000000
  Pc:77b79882 Fr:063ffa78 Rt:77b79855 Arg:01840a1c 004e0280 00000000 00000000
  Pc:77b79855 Fr:063ffa90 Rt:00000000 Arg:01840a1c 004e0280 00000000 00000000

• Thread registers <—*
  eax=063fc7bc ebx=0a384eb0 ecx=004ea824 edx=0a36bc01 esi=004eb6fc edi=6f72702f
  eip=10006b40 esp=063fc740 ebp=063fc750
  cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010216

eax-32 063FC79C 063fc83c 100368d0 063fc7c4 10007085
eax-16 063FC7AC 0000005e 00000001 00000031 98dbbba7
eax 0 063FC7BC 063fc83c 10036b00 ffffffff 063fc848
eax16 063FC7CC 100058f2 063fc820 98dbb427 004ea810
eax+32 063FC7DC 00000000 004ea810 77b72b65 004ea810
eax+48 063FC7EC 01000080 0a36bab0 6b6f6f63 613d6569
ebx-32 0A384E90 0a390030 696c612d 31006576 3a87a148
ebx-16 0A384EA0 00000001 0000000f 12f213b1 8000457b
ebx 0 0A384EB0 205400e3 6f72702f 6d617267 3130312f
ebx16 0A384EC0 312f312f 32393830 312f3235 33373631
ebx+32 0A384ED0 48203136 2f505454 0d312e31 6f6f430a
ebx+48 0A384EE0 3a65696b 74756120 6f6f4368 0065696b
ecx-32 004EA804 00000000 19c07555 80000000 100302be
ecx-16 004EA814 004eb668 004eb752 004eb7a4 00000101
ecx 0 004EA824 0a384eb0 00000000 0a385570 00000000
ecx16 004EA834 00000000 00000000 00000000 00000000
ecx+32 004EA844 00000000 00000000 00000000 00544547
ecx+48 004EA854 00000000 00000000 00000000 00000003
edx-32 0A36BBE0 0000ffff ffff0010 000a0000 0000ffff
edx-16 0A36BBF0 ffff000e 00160000 0000ffff ffff001f
edx 0 0A36BC00 00200000 0000ffff 005d0000 00000000
edx16 0A36BC10 12f6505e 8e000000 68747561 6b6f6f43
edx+32 0A36BC20 613d6569 73656363 6c2f3d73 73657461
edx+48 0A36BC30 212a2f74 6e616d2f 73656669 72702f74
esi-32 004EB6DC 31356534 36386461 37386638 61313032
esi-16 004EB6EC 65333964 66383234 63303366 31393636
esi 0 004EB6FC 6f480a0d 203a7473 65737361 6e646374
esi16 004EB70C 3130312e 6572412e 654e616e 726f7774
esi+32 004EB71C 632e736b 0a0d6d6f 6e6e6f43 69746365
esi+48 004EB72C 203a6e6f 7065656b 696c612d 0a0d6576

• Code <—*
  10006B20 0d008bf7 749d5f5e 5b5dc204 00cccccc ….t._^[]……
  10006B30 558bec83 ec08538b 19578b7b 04895df8 U…..S..W.{..].
  10006B40 807f0d00 0f85b500 00008b55 08568b4a ………..U.V.J
  10006B50 10894dfc 837a1410 8d471072 048b32eb ..M..z…G.r..2.
  10006B60 028bf283 7814108b 58107202 8b003bd9 ….×...X.r…;.
  10006B70 8bd10f42 d385d274 5a83ea04 72138bff …B…tZ…r…

• Stack <—*
  063FC740 063fc820 004ea824 0a384eb0 063fc760 .?.$.N..N8.`.?.
  063FC750 063fc7c8 100054d6 063fc820 98dbbba7 ..?..T.. .?…..
  063FC760 004ea810 004eb6fc 004ea814 00000000 ..N…N…N…..
  063FC770 0a37d740 063fc7a8 100016cd 0a37d740 .7...?......7.
  063FC780 98dbbbc7 00000047 063fc808 00000001 ….G…..?…..
  063FC790 063fc808 0a36bc18 063fc780 063fc83c ..?…6…?.<.?.
  063FC7A0 100368d0 063fc7c4 10007085 0000005e .h….?..p..^…
  063FC7B0 00000001 00000031 98dbbba7 063fc83c ….1…….<.?.
  063FC7C0 10036b00 ffffffff 063fc848 100058f2 .k……H.?..X..
  063FC7D0 063fc820 98dbb427 004ea810 00000000 .?.‘…..N…..
  063FC7E0 004ea810 77b72b65 004ea810 01000080 ..N.e+.w..N…..
  063FC7F0 0a36bab0 6b6f6f63 613d6569 00656363 ..6.cookie=acce.
  063FC800 0000005f 00000069 0a36bc18 6b6f6f43 …i…..6.Cook
  063FC810 613d6569 00656363 0000005f 00000069 ie=acce.…i…
  063FC820 0a37f320 6f72702f 6d617267 0030312f .7./program/10.
  063FC830 00000006 0000002f 98dbb427 063fc9a0 …./…’…..?.
  063FC840 10036b48 00000002 063fc87c 10006256 Hk……|.?.Vb..
  063FC850 000000e9 063fc9e4 004ea810 00000000 ……?…N…..
  063FC860 00000000 00001000 09661458 0a392c48 ……..X.f.H,9.
  063FC870 00000000 0000000f 98dbb413 063fc8bc …………..?.
  063FC880 100060ca 158e1060 000000e9 00000001 .`..`………..
  063FC890 063fc9f0 ffffffff 09661458 98dbb4d3 ..?…..X.f…..
  063FC8A0 ffffffff 063fc9f0 09661458 004ea810 ……?.X.f…N.
  063FC8B0 063fc9a0 10036ad0 98dbb4d3 063fc9ac ..?..j……..?.
  063FC8C0 10018b7f 063fc9e4 00000001 98dbb5c3 ……?………
  063FC8D0 00000000 0ab785f0 00000000 10018ecd …………….
  063FC8E0 00000000 000f0000 01000000 063fc834 …………4.?.
  063FC8F0 00000000 063ffa10 77bb3145 01755c2f ……?.E1.w/\u.
  063FC900 fffffffe 77b733b5 77b72fe3 77b5fe96 …..3.w./.w…w
  063FC910 063fc934 00004000 00000001 04b115d0 4.?..@……….
  063FC920 02755b1c 028bff5c 063fc944 09c530d8 .[u.\…D.?..0..
  063FC930 09c530d8 00000024 09c532f4 04b11780 .0..$….2……
  063FC940 0275557c 028bff5c 063fc964 01818c48 |Uu.\…d.?.H…
  063FC950 ffffffff 004ea810 00000000 00000a94 ……N………
  063FC960 063fc9fc 063fc9e4 00000001 00000000 ..?…?………
  063FC970 000fcc30 063fc9f0 09c53010 158e1147 0…..?..0..G…
  063FC980 0275557c 09c53010 063fc998 01818e6e |Uu..0….?.n…
  063FC990 063fc9a0 00000001 063fc9c8 98dbb5c3 ..?…….?…..
  063FC9A0 063ffa10 100380db ffffffff 063fc9f4 ..?………..?.
  063FC9B0 76126f79 00000a94 063fc9e4 00000001 yo.v……?…..
  063FC9C0 063fc9fc 00000000 00000000 00000000 ..?………….
  063FC9D0 000fcc30 063fc9f0 00000000 000000e9 0…..?………
  063FC9E0 063fcaec 000000e9 158e1060 000fcc28 ..?…..`…(…
  063FC9F0 00000000 063fca28 016f5cbe 00000a94 ….(.?..\o…..
  063FCA00 158e1060 000000e9 00000000 158e5010 `…………P..
  063FCA10 158e5048 158e1050 063fca2c 063fcaf4 HP..P…,.?…?.
  063FCA20 00000000 09cf7080 063fe038 0181473e …..p..8.?.>G..
  063FCA30 09cf7010 158e1060 04bf36cc 04bf3630 .p..`….6..06..
  063FCA40 158e5010 00000001 00000001 000000e9 .P…………..
  063FCA50 02399ec4 00000000 00000000 00000001 ..9………….
  063FCA60 00000000 00000000 00000000 00000020 ………… …
  063FCA70 02399ee4 00000001 063fccac 09c53010 ..9…….?..0..
  063FCA80 00000000 00000001 00000000 00000004 …………….
  063FCA90 00000000 0000003f 00000000 00000000 ….?………..
  063FCAA0 ffffffff 00000000 00000000 00000000 …………….
  063FCAB0 00000000 063fcab8 063fcadc 00000fa0 ……?…?…..
  063FCAC0 00000001 00000000 00000000 063fcadc …………..?.
  063FCAD0 063fcadc 00000001 00000000 063fcacc ..?………..?.
  063FCAE0 063fcacd 000001c0 00000000 000000e9 ..?………….
  063FCAF0 158e1060 158e0ca0 00000000 00000000 `……………
  063FCB00 00000000 00000000 00000000 00000000 …………….
  063FCB10 00000000 00000000 00000000 00000000 …………….
  063FCB20 00000000 00000000 00000000 00000000 …………….
  063FCB30 00000000 00000000 00000000 00000000 …………….

I want my 99 euros back, I can spend them on a game that has a working support staff, and a working client.

patteSatan.4561:

I want my 99 euros back, I can spend them on a game that has a working support staff, and a working client.

this is not a heart of thorns related issue (atleast for me) i have been having it for months

Module: LavasoftTcpService.dll <— module that is crashing the game

You either have a malware infection or you need to uninstall Adaware (made by Lavasoft).

abomally.2694:

Module: LavasoftTcpService.dll <— module that is crashing the game

You either have a malware infection or you need to uninstall Adaware (made by Lavasoft).

found lavasofttcpservices.dll and deleted it, no change, crash log even stays the same

i finished downloading the patch and it launches the game successfully (atleast until the next patch…….) but i sure would like a solution to this