client wont download help please

client wont download help please

in Account & Technical Support

Posted by: canhong.2906

canhong.2906

hi, i just bought the game and i tried to download the client. i download the .dmg file fine but when i open up the installer, i go through it and click install, then it just takes 10 seconds and says the installation is done. there is a guild wars 2 app in my applications but it is only 73mb not 18gb like it said. when i open it up it just gets stuck on a loading screen thing.

specs-
Processor 2.26 GHz Intel Core 2 Duo
Memory 2 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256 MB
Software OS X 10.8.2 (12C60)

client wont download help please

in Account & Technical Support

Posted by: robbiefreddie.7045

robbiefreddie.7045

My Mac client was not downloading either, I had a DNS issue in System Preferences that ended up being an issue with IPv6:
System Preferences > Network > (network adapter) > Advanced > TCP/IP > Configure IPv6 – I changed this setting to Link-local only. Seems there was a firewall issue to that I resolved, then the client was able to download.

Does this help?

client wont download help please

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Posted by: canhong.2906

canhong.2906

i tried this and it didnt do anything. it still installed only a 73mb game (obviously not the whole game) and ive even tried using someone else copy of the game but that didnt work. maybe its a different firewall or something?

client wont download help please

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Posted by: HandsomeDan.6517

HandsomeDan.6517

I’m having the same exact problem. Any update on how you fixed it?