Guild Wars 2

from launch untill this saturday my computer would just randombly shut off and restart after 1 – 3 hours of playing luckely what ever was causing that to happened stopped.

now however since sunday my computer has been completely freezing every 10 is minutes, screen is locked and what ever sound was playing is rapidly repeated. unable to do anything my only way around this is to manually shut down and start up my computer.

my specs :
ASUS g73sw
2 GHz intel I7 proccesser
8 Gig ram
Nvidia GeForce GTX 460m
64 bit windows 7 home premium

all my drivers are up to date, and i’ve attempted windowed fullscreen as well as lowes graphics. help please

people have been talking about the 400 series overheating, may want to download MSI Afterburner or another 3rd party gpu temperature monitor to see whats going on with it.

I have the G53jw (previous gen but almost have the same specs i7 740qm+ GTX 460m) and can play almost 5-8hrs +. Are you running any other programs while playing? Can you also go to Control Panel → Administrative tools – >Event Viewer then under Windows System logs filter the logs that shows Critical / Error. Check for the time and date of the crash and can you post the Event ID? or any other info prior to the crash.

Thanks.

i’ll give the tempature thing a shot but i honestly doubt its overheating seeing as now i can only play for moments at time and last week i was playing for hours.

the system logs say the event id is 41 (kernel-power). but it isnt a loss of power because my laptop is plugged in. (this also happens when its not plugged in)

anything else i should try

Well afaik gw2 uses 100% of 460m that brings the temp to about 85C up to 90C ( think this was close to the limit). You can either use some compressed air back at the vents to clean it or put a fan near the laptop. Also check the settings, limit your frames to 60, try disabling shadows/reflections and post processing see if it helps.

i just ran the game up again and had 61C when i crashed so its not temp either.
my settings are all the way down, at least now since this started happening. the event id at that time was 6008 under the system logs :S just saying it was unexpected. im at a loss here

Are you using the beta drivers ? 304.xx or 306.20? Remember to perform a custom install then do a clean installation. Have you also tried disabling Windows Auto restart? ( Control Panel → System → Advance System Settings → Start up and Recovery → untick Automatically Restart)

windows auto restart is disabled but i have no idea how to change the drivers :S

You can try 306.20 or 304.79 see if any of the drivers help.

When you download either of the drivers click custom install → then tick perform clean installation.

Colored screen + stuck sound hard crash means you need to downclock your card by 10-15%. That will stop you form crashing, though obviously it’s not a perfect fix.

@alpha i tried both of the drivers both failed with the same resoults :S

@swag thanks man i’ll give that a shot

well i tried underclocking and that didint work. same result

Btw you got your laptop from a reseller right? or some store and haven’t reformatted it?

it occasionally happens to me, in the form of my monitor losing ALL signal and the game crashing, is it a bug?

hey instead of just underclocking, make sure you underclock to basic factory settings and also turn off any oc boost program (amd overdrive/intel turbo boost). doing both fixed this problem for me.

I have the same ASUS aaptop with the same problem – I can play anywhere from 15 min to an hour and the laptop will hard reset – I check the GPU temp at reset and it’s around 60C. This same thing was happening to me when I played the beta and I told Arena Net about it, but it seems like they are just saying thay my computer has “dust” in it – lol, umm…no. I play SWTOR and Diablo 3 at max settings and sure, the computer gets warm, but this is a GW2 problem and not my computer.

I underclocked everything and it still happens – I will try disabling certain graphical features to see if anything helps, but this is probably a bug with the game (NVIDIA GeForce GTX 460M) is the card I have

Ran GW2 in windowed mode and GPU was only 72C when laptop hard reset. Arena Net, please fix this problem as GW2 is unplayable!!

Tried multiple fixes as well, but it’s hard to get anything concrete on the matter. Impossible to say if something is aiding or not due the nature of crashing which is very inconsistent. Sometime game runs for hours without problems and then you get streak of crashes every 10 minutes.

Very, very very annoying. Can’t really do anything in game, since i’m just constantly waiting the game to crash.

Laptops hard-reseting is an internal safety measure. I’m sure you recall the story where someone got burned by a laptop – ever since, they’ve had built-in cutoff features due to high temperatures. Something somewhere in your laptop is overheating if it just decides to turn itself off. It is not and cannot be a game bug. Hardware should survive maximum usage; if it doesn’t, that’s a hardware problem.

Stuttering sound crashes are different – that is more likely to be a driver hang, sometimes due to overheating, sometimes a driver bug or corrupted VRAM, or sometimes a driver conflict. I would try uninstalling all your sound drivers & devices & disabling them; ensure both Windows & GW2 have no sound available at all, and see what effect that has. If it gets better, you’ve got a sound-GPU driver conflict. If not, try Unigine Heaven benchmark on your GPU, turn everything up, AA & AF & Tesselation to the maximum, work the card for an hour and check everything survives.

If after all of that you are still having problems unique to GW2, then it’s more likely to be an incompatibility with something GW2 specifically is doing.

I’m playing on PC, but probably doesn’t make any difference since i’m fairly certain that the issues is that GW2 doesn’t play nice with some driver.

Tested my hardware and ran whocrashed which put the blame on some driver, which sadly it cannot identify.

What’s weird is that this seems to plague both AMD and Nvidia setups. It might not be GPU related, but then again some people have found the cure by underclocking their cards.

PS. It’s not overheating either. Too many people have ruled that one out by now.

100% overheating. Either motherboard, CPU, GPU or the power regulation area.

Its so reassuring to have the ever-knowing eye around who merely by his precence alone has the knowledge of the divine (sarcasm off, sorry but I couldnt help myself). 90% of all statistics are made up btw. Now, it MIGHT be overheating motherboard, cpu, gpu or the power regulation. OR it might possibly be Win7 related (use google and you will see what I mean). See? If the problem is on the users side, theres most likely as many fixes as there are users. If its not on the users side, theres sadly not much you can do. But seeing many blame BOTH Win/ (update not long ago, make sure you have it installed), BIOS conf. AND Anet itself, its hard to answer. Ive been testing for 4 days straight now, and its NOT heat related.

Your symptoms describe either overheating or thermal damage. The first one is better as it can be fixed, the second represents permanent damage.

When was the last time your cleared dust from the inside of your computer?

changed text. No need to be Itchy

My favourite solution in this case would be to clean the inside of the PC.

I don’t see how that costs any money.

Since I am no expert, I got this quote from another site today. Sounds plausible?

edit; And I have similar problem, my PC is 4 days old. WHen I told the salesman about this “fix”, he couldnt stop laughing (of course it might be Karpalo’s problem, but it isnt mine)

“It’s a Windows update that was issues several days back to address a ordering issue with Piledriver. nVidia is attempting to mop up the mess with another driver fix. Blame this solely on Microsoft folks. Nothing to see here other than yet another failure of Microsoft to implement new technology into existing OS structure.

There is a reason this doesn’t affect Windows 8…. Windows 8 is actually modern enough and was natively coded to support HGC. "

Highly unlikey, as the issue is simply not widespread enough for it to be solely caused by a windows update.

Especially not with those symptoms.

Nice to get it sorted out anyway.

Edit; some seem to get this problem fixed by upgrading BIOS…what about that?

Try underclocking your GPU by 50-100 MHz. I have a 540M and that worked for me. Also, make sure you close your internet browser before launching the game.

Since the recent patches, my computer has not hard reset while playing – let’s see if it lasts!