Guild Wars 2

Ok so I am a bit confused. I submitted a ticket the other day for an issue i needed help with and go a fast auto response giving me a username and asking me to create my account. which I did.
I just sent a response to a moderator PM notification to the address provided now i got another auto response asking me to create another support account with a different username.. is this normal?

Should I be worried this is not coming from ANET?

Gaile Gray.6028:

Suggestion: Since you’ve been responded to by the team, ask them to review that second response you got. If it has a 12-digit number, put that in the first ticket, and ask them to verify that you are being asked to submit a new ticket for a continuing issue.

Sorry for the confusion that was my fault for not being clear. They are separate issues completely unrelated. 1 related to the forum and one about login to the game. I did not create 2 tickets for the same issue. also they are both auto response notifications I think. Here is the text " A support account was created for you at the time you e-mailed NCSOFT Support (support@ncsoft.com). This account is required to correspond with support. NOTE: This is not your NCSOFT or game account login! It is only for support purposes. " I left out the username portion below that