Guild Wars 2

I let my brother make a toon on my offhand GW2 account about a year ago, he changed the password on me he forgot the password. No big deal right, so I try to log into my email and reset the password, but yahoo keeps telling me the email “doesn’t exist, are you sure you aren’t trying to create a new email?” Well son of a —-—. So my email with my serial and account information is gone, and I’ve tried literally everything. I’ve tried resetting this and that, and I’ve submitted a ticket to GW support, but they told me there was nothing they could do because "Account Sharing is against the TOS. " What the hell. I let my brother make a character on my offhand account. I paid for two copies of this game, I should be able to let my brother make a guy. Anyway, I desperately need that account back because it has my main Mesmer (80) and every achievement I earned with him. I know the account name+4 digit code, I know the name of my character, and the email that was once associated with the account. The serial code is long gone, but I feel that the information I have is sufficient enough to retrieve my account. I can’t send them another ticket though, because they’ll just tell me it’s out of their hands. The support team won’t help me, but maybe you guys will actually read this and maybe shed some light. Maybe give m some ideas as to how to handle this? At the very least I’ll get some closure.

Did you try re-registering your old email account? Yahoo’s terrible policy is to delete your account if you haven’t logged in within a year.

Your only option is to contact support. Try again and simply say that you forgot your password and your email is no longer accessible. They don’t need to know that you let someone else on your account.

I suppose you have a point, yeah I’ve tried re-activating the email but Yahoo is terrible and it was mine from ages ago. Gmail is much better, maybe if I figure this out I can switch the account over to my active email? Thanks man, I appreciate it.

The support rep have a point though.
You shared accounts, something that is not allowed.

Yeah, but honestly not really. Not in the respect that they interpreted it as. I didn’t give my account to my brother. I let him try the game, he got to 15 or something and said nah this isn’t for me. I don’t really see how that’s comparable to selling or giving an account away for free.

Actually it is.
The rules are basically: One user per account.

They usually overlook it when it come family and such however (overlooking as in not closing the account) but they probably don’t want to open that can of worms with starting to help people that lost accounts due to sharing it with others.

Well, they likely see it as losing an account that would have been sold. You can try to speak with CS, again, but they may have put a note on your account file. /shrug

Good luck.

You could try opening another ticket, giving them your serial number and every account information you still have and kindly demand that they change the email, because as you already said, you paid for a product.

My girlfriend once forgot her password too (she forgot her email password too and had no way of getting it back) and she tried to contact the support and they were like “nope sorry”, but then i tried it again with her account and while giving all information (Serial number, character names, last date played, accountname etc.. ) asked them to please transfer the account to a new email adress. Well that time they did it, yet they DID NOT TRANSFER the account, but they COPIED (what the hell, but whatever) it.

TL;DR – Never tell support anything they don’t need to know, always be as precise as possible, always give as much information as possible, don’t create multiple tickets for the same issue (wait till the old one expires or close it)

Saves you and them time