Guild Wars 2

https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read/page/8#post2100683

so someone is doing phishing attempts through the guildwars 2 official website?

why are these “phishing emails” located under the my stuff tab on this website? these phishing attempts are from the official website? this is the email i have, not having made an open ticket in over 4 months and no outstanding ones.

to clarify, this is the message i have when clicking on the SUPPORT and MY STUFF tab on this exact webpage.

If you have concerns about your Support Account, you can contact Support, and discuss it with them. When I visit the Support website, I only see their notice about phishing emails. Good luck. =)

alright, thanks. no i dont really have any concerns really, just wondering why they keep sending me emails telling me to click on stuff. im no stranger to this since ive been playing MMO’s since 1999, but since the same email is listed under my account with them opening up a ticket, and sending me that email without me having any open tickets for 4 months, just wondering what is going on.

i will talk to them and see what is going on. thanks.

Remember, the phishing emails are NOT from ArenaNet, even though they have faked the from address to look as though they are.

Tal.2813:

so someone is doing phishing attempts through the guildwars 2 official website?

No, they’re spoofing ANet’s email address and sending you to a fake site made to look like Guild Wars 2. It would be hard to steal login information if the link took you to a website that didn’t at least try to look like it was legit.

I got one too finally!!

Actually, it isnt that nice. Im not falling for this, but I didnt get the earlier mails so it seems the people behind this have access to a new list of emailadresses. All links have been spoofed.

Though I am curious bout the mysterious gift…….hmmmmmmmm dreams away

Just a fair warning, made an NEW email account for a new guild website we got on Enjin, email account is not associated with anything else

Got a Phishing Email about my account in 7 days, just a heads up

I keep getting email that says guildwars2 thinks my account was stolen
How do I know if these are legit

bluestocking.6148:

Tal.2813:

so someone is doing phishing attempts through the guildwars 2 official website?

No, they’re spoofing ANet’s email address and sending you to a fake site made to look like Guild Wars 2. It would be hard to steal login information if the link took you to a website that didn’t at least try to look like it was legit.

i see. well i swore at them as a reply on my phishing email and it ended up on this website as a support ticket haha. they responded first and created it. oh well, i updated the ticket through this site, see what they have to say about what happened.

Seems like they’re getting pretty good at these phishing scams.

This one goes to:
http:// support.guildwars2 .com.mxnz.pw/

and asks for username + password.
Why must there be A holes trying to steal everything, even video game accounts? It must be the economy or something.

@tornadokicks…You really should remove that picture, or at least, remove your name and email address from it. It also looks as though you clicked the links in it to get to the scam website, so it might be prudent to change your email and account passwords to prevent any compromises of your account. Good luck. =)

yes, yes, I’ve read all the instructions, it’s really quite sad how many hoops must be jumped through to get something done around here.

My personal email isn’t even this ridiculous, and I have millions of dollars in paper assets in my email.

WHO?? actually knows what their serial key is. screw that. kitten was deleted a long time ago LOL.

Anyhow, I want my email address changed. I sent in a ticket about an hour ago and no one responded. This will need to be done today since I’m closing my other email account tonight.

Quick and easy fix, just update the email address on my account or give me the big boy button to do it myself as I see fit and I’ll be on my way.

this isn’t a request that can linger for 2 days. Ok? Treat me well, and I’ll do the same for you. that’s how a business relationship works.

I am sure Customer Support will assist you in a timely manner. If your issue has not been addressed after 72 hours, feel free to post your ticket number in the sticky (3 Days and Older) thread. Good luck. =)

this has been handled via email. You may close my thread now.

thank you.

@ice…again, it would be best to remove your email addresses in those pictures. To regain control of your account, you can contact Customer Support and they will assist you.

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

Good luck. =)

I received similar emails , feeling uncomfortable I logon to check my account if my account is intact . I’ve receive error , my account had been terminated due to tempering and modifying the game , But I was away for a month or so but my account got terminated ??? .

Thanks Inculpatus cedo. I’ve submitted a case for about a week now but seem to hopeless and helpless .I keep update and the case keep closing with no reply, feeling so angry & sad.

Hi, first of all, I’m writing this on the account of my girlfriend since I can’t access mine anymore.

A while ago (around christmas) someone sold me his Guild Wars 2 copy and allowed my computer so I was able to play the game. I then deleted his characters and created mine, changed the password without problem and all was for the best. Then I kinda stopped playing for a month or two and wanted to get back to the game a couple of days ago.

However, I was sent an account verification email for some reason. Problem is, it’s still not on my email and of course I don’t have access to the previous game owner email.

I submitted a ticket explaining my situation, but never got an answer (I asked to be contacted via my own email of course, but I guess the answer was sent to the guy’s email)

All of this to say I would like to have a follow through on this and change his email for mine.

Here is my current email address.

super.turnip@hotmail.com

Like I said, I’m not writing this on my own account and I’m ready to answer any questions as best as I can to prove I really own the game…

Thank you in advance

@ice…if you post your ticket number in this thread, https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/72#post2106812, the Support Liaison may look at your case. Again, it would be best if you removed your personal email addresses from your pictures.

As it is against the ToS to share, loan, sell, give, lend your game account, I am not sure anything can be done for you. It is also unwise to publicly post your personal email address as that can be used to hack the account. Your best bet would be to contact the original owner and work it out with him, if possible. These kind of problems are why it is not allowed to sell or share or give away accounts. Good luck. =)

Thanks you , Inculpatus cedo. I’ve removed my email address from all the images .

Inculpatus cedo.9234:

@tornadokicks…You really should remove that picture, or at least, remove your name and email address from it. It also looks as though you clicked the links in it to get to the scam website, so it might be prudent to change your email and account passwords to prevent any compromises of your account. Good luck. =)

Removed them. Not too worried about them knowing my email address anyway since it seems they already know that, with or without me clicking the link in the email.

My password on the other hand is a different story. If I input that into the box in the page and submitted it, then I’d be worried.

I am in need of changing my email address associated to my account. Wife even took my ISP….. Please contact me asap.

You should probably start here:

support.guildwars2.com
‘Ask a Question’ link located in the top menu.

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

Hey all 2 fresh spam eggs and spam mails today first Guildwars2 account will be shut down and second guildwaes2 account support(their spelling) not too hard to spot!!! But obviously phishing on the up and up so be diligent be especially careful because they both have the correct support URL at the end but its the bad English that’s the dead giveaway.

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
https://account.guildwars2.com/AccountVerification/login?

Recently, account abuse is obviously rising up. Please pay attention to the safety your account. Don’t share account with any other people. We will not ask for your email password in any forms on our end. With the password, hackers will be able to log in the account through our security verification. If you have any account problem, please click on the link below:
https://Support.guildwars2.com/account/login?

We will come up with certain security protection measure to protect this account.If your account is limited due to our negligence, we will remove the restriction on our end and offer you a mysterious gift in game as compensation for the inconvenience.

Need help or have questions about your account? Please visit our: https://support.guildwars2.com/.

The Guild Wars 2 Team

That’s the full txt

Tal.2813:

bluestocking.6148:

Tal.2813:

so someone is doing phishing attempts through the guildwars 2 official website?

No, they’re spoofing ANet’s email address and sending you to a fake site made to look like Guild Wars 2. It would be hard to steal login information if the link took you to a website that didn’t at least try to look like it was legit.

i see. well i swore at them as a reply on my phishing email and it ended up on this website as a support ticket haha. they responded first and created it. oh well, i updated the ticket through this site, see what they have to say about what happened.

I think there is actually one link in some of those emails that’s legit; the link that just takes you to the support page. The links at the beginning, though, to “verify your account” are not. That’s probably what happened.

This is the “newest” one I have seen….getting sneaky

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:

~removed link~

Recently, account abuse is obviously rising up. Please pay attention to the safety your account. Don’t share account with any other people. We will not ask for your email password in any forms on our end. With the password, hackers will be able to log in the account through our security verification. If you have any account problem, please click on the link below:

~removed link~

We will come up with certain security protection measure to protect this account.If your account is limited due to our negligence, we will remove the restriction on our end and offer you a mysterious gift in game as compensation for the inconvenience.

Need help or have questions about your account? Please visit our: ~removed link~

The Guild Wars 2 Team

Got this one in my mail today:

Account Security Alert: ArenaNet

ArenaNet <noreply@guildwars2.com>

[[REDACTED LINK]]

Due to an unusual change in your access pattern, the Guild Wars 2 account under this email address has been locked. This can be caused by logging in from a new location, but it may also signal an attempt to compromise your account. If you feel that your account’s security is at risk, please follow the steps below.

Step 1: Verify Your Account Ownership

Click on the link below to verify your e-mail address of the Guild Wars 2 account:
[[REDACTED LINK]]

Step 2: Secure Your Computer

Ensure that your computer is free from any malicious programs, as a password change alone may not deter future attacks. Visit our Account Security website to learn how to protect your computer from unauthorized access.

Step 3: Secure Your Email Account

Choose a new password for your email account and review your email for any filters or rules you did not create. For more information on securing your email account, visit our Account and Computer Security page.

Step 4: Choose a New Password

Change your password to resume using this Guild Wars 2 account, as your former password no longer grants access to any login-protected Guild Wars 2 account service or game. Visit our Password Reset page to begin the password change process.

Once you’ve regained access to your account, you can add additional security with Mobile Authenticator, a free service that allows you to unlock your Guild Wars 2 account on your own with a few simple steps. For more

information, see the Account Protect FAQ

—The ArenaNet Team

Need help or have questions about your Guild Wars account? Visit our support site: [[REDACTED LINK]]

Please do not post clickable phishing links.

Oh hey, I got the “Guild Wars 2 Account Will Be Shut Down” phishing scam too! XD I find it particularly amusing how the scammers try to further entice their victims into clicking on the link by advertising a “mystery gift” if their attempt was incorrect.

I got the “mystery gift” one today as well.

Gaile, I’d offer to PM it to you in its entirety, but it’s already posted multiple times in this thread. Of course, if it will help, just say the word.

I’m tempted to simply reply to the email informing them that I’m investigating them “for further investigation be” and demanding that they send my Balthazar-blasted mystery gift at once.

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
[[REDACTED LINK]]

Recently, account abuse is obviously rising up. Please pay attention to the safety your account. Don’t share account with any other people. We will not ask for your email password in any forms on our end. With the password, hackers will be able to log in the account through our security verification. If you have any account problem, please click on the link below:
[[REDACTED LINK]]

We will come up with certain security protection measure to protect this account.If your account is limited due to our negligence, we will remove the restriction on our end and offer you a mysterious gift in game as compensation for the inconvenience.

Need help or have questions about your account? Please visit our:
[[REDACTED LINK]]

The Guild Wars 2 Team

-=-=-=-=-=-=-=-=-
Wow, is this email for real ?

No, it isn’t.

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2106371

https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read/page/9#post2118272

Please remove the links in your post, so no one inadvertently visits a phishing/scam website. Thank you. =)

How the fug did they get my email ? I’m extremely meticulous with it and yet they know that i have access to this game ? Bull.

I’m gonna come up with a witty reply for the ahole scammer.

From the same place they got email addresses for all the people that do not have access to this game. If you reply to them, make sure you don’t use the links, and if you have, change your email and game account passwords immediately. Good luck. =)

Clyne.9038:

How the fug did they get my email ? I’m extremely meticulous with it and yet they know that i have access to this game ? Bull.

I’m gonna come up with a witty reply for the ahole scammer.

You can’t reply to the mail, cause they spoofed the arenanet adress, so a witty reply will end up in arenanets inbox and prolly deleted. The real scammer is gonna make sure he is unreachable. He has no interest in your reply, but in your account details. He is a bad person and there is not much to be done bout them.

The scammer doesnt know you have access to the game. In the past I had simular mails for e.g. World of Warcraft (wich I never played).

Clyne.9038:

How the fug did they get my email ? I’m extremely meticulous with it and yet they know that i have access to this game ? Bull.

I’m gonna come up with a witty reply for the ahole scammer.

Yes don’t reply to it, this is a mass phising e-mail they are sending out. I got one on an e-mail account that has never been associated with the game. That’s why its called “phishing” they don’t know what or if they are going to catch someone or if your playing the game..

Oww – too trusting on anything coming to my mail from Arenanet.

I have 2 accounts from same AP and different email accounts. Did my daily on one and then swapped to the other and promptly got a message saying new IP please authenticate. I opened email but before the authenticate email arrived I saw this other one from Anet. I filled it all out and hit the link to verify. Then up comes Google Chrome or kaspersky saying they had blocked access to known phishing site.

I straight away closed all and logged into my GW account to change the password because I have no idea if they got my data or not.

To be safe I will transfer funds to the other account and let it be the key holder of my stuffz for a while.

Darn phishers – and I am once bitten and wiser.

Don’t reply to the emails. First, the reply will probably go to ArenaNet’s no-reply email address and you won’t get a reply, so you’d be wasting your time. Second, if the reply DID go to the phishers, they’d know your email address was active and you could end up on yet more spam lists.

You ask yourself from where they get your email ? It can go from facebook to your little local newspaper website where you made an account on. Any website can be used to get the email of a person.

It’s probably via Facebook they got the details. Due to the fact I have two Guild Wars I accounts I don’t use my primary e-mail for Guild Wars 2. However the scam message came to me on the primary E-Mail.

Mari Lupus.5180:

It’s probably via Facebook they got the details. Due to the fact I have two Guild Wars I accounts I don’t use my primary e-mail for Guild Wars 2. However the scam message came to me on the primary E-Mail.

I think its very unlikely. Facebook doesnt give out or publish your emailadres and actually makes a specific facebook emailadres they want people to use (nobody I know does that though). So this means facebook was hacked and I think that would be big news.

I got the same mail too and this one as well.

Dear Players

This is the Guild Wars 2 team for further investigation be.

We found that there is a security risk to your account, click on the link below.

Once your account is complete certification, we will check your account. Once verified, you will receive in the near future in the game mailed mystery gift. If you do not complete the verification we will limit risk account or close the account

Need help or have questions about your account? Please visit our:

The Guild Wars 2 Team

They ended up in my spam folder, which made me suspicious since I’m not blocking ANet.
So always be careful about emails that want you to give them your account info, Anet will never ask you to do that.
I liked the part about sending me a mystery gift. What surprise surprise we cleaned out your inventory for you, wasn’t that nice.