email changed without permission of owner
in Account & Technical Support
Posted by: DEVASTATION.5890
Q:
(edited by DEVASTATION.5890)
email changed without permission of owner
email changed without permission of owner
in Account & Technical Support
Posted by: Astral Projections.7320
He has to contact support. No one on the forum can help him. He doesn’t need to log into the forum to do this.
To contact support:
Top of page:support. Top of page:submit. Request.
email changed without permission of owner
in Account & Technical Support
Posted by: DEVASTATION.5890
do the support team work on weekends as my best mate has been waiting for a reply since Friday night
email changed without permission of owner
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Yes. The CS Team works 24/7/365.
If your friend has not received the almost immediate automated reply, you might direct him to the Sticky above, ‘Not Getting Our Emails?’.
Good luck.
They do have a lot of tickets to work through, so it’s normal to not receive a non-automated message from them right away as well.
I’m a Moose, a ginger moose even.
email changed without permission of owner
in Account & Technical Support
Posted by: DEVASTATION.5890
ok cheers ill tell him
ArenaNet Communications Manager
I’ve merged the two threads you created, but you deleted your initial post, so this is probably quite confusing to forum members.
The e-mail that your friend received is the one that we send to the old e-mail address when someone has changed the log-in name (Account Name / E-mail address) to a new one.
This indicates your friend’s account has been compromised and he needs to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet