Guild Wars 2

Me and my wife were playing today, all of a sudden she got a black screen and when she tryed to log back on it sayd her password is wrong. She gets this error , any one else is getting this ? We made support ticket, but so far no responce. Is it server issue or her account issue. Please help guys.

Have you tried changing her password? She may have been using one that has been blacklisted (not sure if they have implemented this as of yet) and if so she will be required to change to a different one.

Now I’m not saying this is what is going on but that’s what the error means so I would think a quick change would fix it right up.

yes we tryed to reset her password, but dasswprd recovery page is not working. she also did not get any mail verification that her password has been hacked ( if that is the issue), so we do not really know whats going on. I ran norton and there were no keyloggers or anything suspecious on her pc eather.

“Password reset failed, please try again or contact support” thats the message we get all the time, tryed 2 different pcs, and 3 different browsers. Still no reply from support, do they even work on sundays?

I just finished installing the game and I’m getting this error

Got no idea on how to fix it

Okay I did a search on this and found a wiki describing the error as being connect to incomplete installation/uninstall, improper deletion of applications or hardware, however I am not very savy with this sort of thing so it probably has nothing to do with GW2.

You could always try a fresh re-install and see what happens, same goes for Maxie even though you just installed the game. I know when I was playing TERA I happened to get something similar and had to re-install.

I have reinstall the game, but it is still same issue, and we also can not log in to account menagement or forums with her account, so I do not know if her account has been hacked, or what is going on, we can not reset pass eather because password reset on guildwars page is not working.

Only thing I can think of then is to make sure to put in a support ticket, follow the instructions on escalating or getting your ticket escalated then waiting which is not much more then you are or have done already.

Well it is official now, her account was hacked. A friend of ours smsd that he was on 4 am ( and ofc we were sleeping ) and her account was on for about 30 min. This is very dissapointing, she feels totally violated and now probably not gonna even play anymore. It took me alot of work to get her to play with me, and now all she totally upset and probably not gonna play again.

PS we made a ticket, but from what i am reading on the forums, even when people got their account back, they were hacked again a week later, how secure is this game really ? I never been in this situation before and I been playingmmos on line for over 15 years now. Scanned my pc few times no viruses, nothing..