error 11:1001:2:1352

error 11:1001:2:1352

in Account & Technical Support

Posted by: Lehaciim.1798

Lehaciim.1798

It keeps saying my account name or password is invalid, but i can login here without problems and i’ve tried to change the password 4 times now. i haven’t played the game for a while and it seems like it doesn’t work anymore.

What should i do?

error 11:1001:2:1352

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

The error code is consistent with a password issue of some sort. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

error 11:1001:2:1352

in Account & Technical Support

Posted by: ZmaH.3652

ZmaH.3652

cioè io sono tre 4 giorni che non riesco a giocare a guil wars 2 o cambiato la password piu di 5 volte e mi continua a dare un errore errore 11:1001:2:1352 non so piu che fare aiutatemi

error 11:1001:2:1352

in Account & Technical Support

Posted by: KDeuce.9062

KDeuce.9062

The error code is consistent with a password issue of some sort. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

I have this same issue and have submitted a ticket. All they seem to be doing and trying to get me to reset my password. Done it 3 times now! I write it down and have it 100%. It is not the problem.

error 11:1001:2:1352

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Have these issues been resolved, or do you still need help? If you still require help, may I ask that you post details of your situation in this thread: https://forum-en.gw2archive.eu/forum/support/account/Required-Password-Change-Issues-merged/first#post1619748. We’re trying to nail down issues, and player reports are very helpful in that effort.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

error 11:1001:2:1352

in Account & Technical Support

Posted by: KDeuce.9062

KDeuce.9062

No, sadly it is not resolved. I will post there.

error 11:1001:2:1352

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

We have a few issues with password resets, and you’ll see in this thread. We are going to address those as quickly as we can. In the meantime, you may wish to contact Support by filing a ticket through the “Ask a Question” tab on that linked page because they will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet