Guild Wars 2

I don’t think that’s the same to be honest. The issue that the thread is discussing is quite old, and the official one that Swisscom are reporting is 4 days old, but them problem only started at about 1030 this morning.

me too from Switzerland and with Swisscom, but now i can log in with my main. I noticed that today I was accesing via an IP in Lausanne, now I’m from an IP in Camorino and it works, so maybe the issue in french switzerland is related.

mata.9687:

Chillbluber.8394:

http://supportcommunity.swisscom.ch/t5/Diskussionen-zu-Swisscom/Unregelm%C3%A4ssige-Verbindungsprobleme/m-p/117158#M13050

Translate?

I’m from the italian part of switzerland and I have a school-schweizerdeutsch

Yes please, french part needs an english translation as well

Xeldan.5046:

me too from Switzerland and with Swisscom, but now i can log in with my main. I noticed that today I was accesing via an IP in Lausanne, now I’m from an IP in Camorino and it works, so maybe the issue in french switzerland is related.

I’m from the italian part (where camorino is, near Bellinzona), and still not working!

You’re lucky!

same issue here

swisscom same, mendrisio

I can very rarely log in with my main on the overflow server but as soon as i accept to switch to home i have the same error back again…

Well I’ve asked Swisscom as well, no response yet though.

mata.9687:

Xeldan.5046:

me too from Switzerland and with Swisscom, but now i can log in with my main. I noticed that today I was accesing via an IP in Lausanne, now I’m from an IP in Camorino and it works, so maybe the issue in french switzerland is related.

I’m from the italian part (where camorino is, near Bellinzona), and still not working!

You’re lucky!

Control the City it gives in the autentication mail. Maybe try restart the router to change IP

mata.9687:

Chillbluber.8394:

http://supportcommunity.swisscom.ch/t5/Diskussionen-zu-Swisscom/Unregelm%C3%A4ssige-Verbindungsprobleme/m-p/117158#M13050

Translate?

I’m from the italian part of switzerland and I have a school-schweizerdeutsch

Translation:

“It doesn’t seem to be a Swisscom[a swiss internet provider]-only problem. We also had the same problems in our company today where we use Green.ch [a different swiss internet provider] "

Spaceeb.7951:

mata.9687:

Chillbluber.8394:

http://supportcommunity.swisscom.ch/t5/Diskussionen-zu-Swisscom/Unregelm%C3%A4ssige-Verbindungsprobleme/m-p/117158#M13050

Translate?

I’m from the italian part of switzerland and I have a school-schweizerdeutsch

Yes please, french part needs an english translation as well

since this morning, report a lot of people, that there are some i-net sites are not awailable. some write they can’t connect guild wars 2.
a swisscom moderator open a ticket.

Xeldan.5046:

mata.9687:

Xeldan.5046:

me too from Switzerland and with Swisscom, but now i can log in with my main. I noticed that today I was accesing via an IP in Lausanne, now I’m from an IP in Camorino and it works, so maybe the issue in french switzerland is related.

I’m from the italian part (where camorino is, near Bellinzona), and still not working!

You’re lucky!

Control the City it gives in the autentication mail. Maybe try restart the router to change IP

Restarted the router, nothing changes

This is hilarious reading that everyone is from Switzerland, guess what, me too! Also with Swisscom. I honestly think it’s a problem with Swisscom as no other users like sunrise, cablecom or others are complainning about this…Someone bother to phone Swissom lol.

Yet another person from Switzerland using Swisscom with the same error. I got in twice with my alt where it logged me into the overflow server. But as soon as I tried to join the main server I got the error again.

For those that want to, transferring to a US server still works and allows you to play. You have to cope with lag though and obviously not playing with friends for the moment.

Did they say in the forum what sites are not accessible since this morning? Literally the only thing I’ve had any problem with is GW2. All other sites and services are working as normal, from what I can see.

ZaxanRazor.6235:

For those that want to, transferring to a US server still works and allows you to play. You have to cope with lag though and obviously not playing with friends for the moment.

Did they say in the forum what sites are not accessible since this morning? Literally the only thing I’ve had any problem with is GW2. All other sites and services are working as normal, from what I can see.

How long does it take for a transfer? And does transferring make you quit the guild? Say I want to come back tomorrow when the problem is resolved?

Did someone call swisscom support?

Yep same problem here with swisscom too i wonder if it’s not the provider of many company like blizzard etc they havee a provider for dns a while ago i was having so trouble with wow and bf3 i wansn’t hable to logg in the game etc. And not its the same it’s been since 13:00 when i go to any pvp or instance zone wich gave me that error. I try open dns/ ip fix / dmz / have all ports open for gw2 same problem. i think it’s an arena net problem like many ppl said if they transfer to us that’s working so i my conclusion it’s an arena net europe provider have issue on europe.

Odin.8254:

ZaxanRazor.6235:

For those that want to, transferring to a US server still works and allows you to play. You have to cope with lag though and obviously not playing with friends for the moment.

Did they say in the forum what sites are not accessible since this morning? Literally the only thing I’ve had any problem with is GW2. All other sites and services are working as normal, from what I can see.

How long does it take for a transfer? And does transferring make you quit the guild? Say I want to come back tomorrow when the problem is resolved?

It doesn’t break Guilds, it takes about a minute for the transfer to take effect and you can transfer as often as you want while they’re still free. I trust Anet will give some notice as to when you’ll need to pay for them again – but I’m not 100% sure on that.

Still not working…

boring! this game has too many problems,

Whilst everyone is stuck here, most are swiss, you guys wanna help out one of your own? I’m trying to make an end game guide, farming spots for materials for professions, gold making, all input would be great, you can send it all to sbiggs@bluewin.ch or post it here

Transfer to American servers and you can play…
I think the problem is only for the EU servers :>
This worked for me and some friends

I’m using my cell as a modem with 3G and it works… it’s definitely a swisscom issue. Thanks i just took infinity offer =)

I’ll try to bear that in mind, sadly I’m only level 37 at the moment! It might be a while before I get near max level.

Dastragoth.8975:

I’m using my cell as a modem with 3G and it works… it’s definitely a swisscom issue. Thanks i just took infinity offer =)

Ugh, If I did that for 5 minutes my phone bill would be CHF 500.-

Same problem here and im also from switzerland. ISP: Swisscom

Ok so if it is a Swisscom issue i’ll reload my Skyrim saves for the next two weeks ^^

Well I can’t get a response from Anet OR Swisscom so meh.

Still no update from arenanet what a messy organisation company 0 communication

yep swisscom have bunch of error connection but the other swiss ips is lame too so we scrud

Brehus.9637:

Same issue here, I called Swisscom and they told me that there was currently working on the connections across the Atlantic …

Swisscom FAIL again, it is time to change ISP !!!

No estimated times? Thank you for calling anyways

if you get angry with them you can get a free month cause it’s not the frist time and the frist day having problem with swisscom.

mata.9687:

Brehus.9637:

Same issue here, I called Swisscom and they told me that there was currently working on the connections across the Atlantic …

Swisscom FAIL again, it is time to change ISP !!!

No estimated times? Thank you for calling anyways

No, but the guy told me that it would normally not be any trouble, he might not be serious …

I’m more disappointed them, among the various problems with regular DNS, e-mail problems and now this!

Same issue here, in Lausanne, Switzerland……arrrf swisscom….

It’s nice that they can get moderators to delete posts about whether or not certain sites are working but no one can be bothered to give us a reply.

Same ISP, same problem. I do’t believe ANet can do anything about it. We must probably just wait and try not to troll this forum too much :P

Does anyone know any workaround for this … some proxy perhaps?

finally a response after 12hours

Thanks for the feedback Glad to see our problem aren’t ignored by Anet.

Thanks for info Matt.

Thanks for the update Matt. Sorry for getting frustrated, it was my day off today and I’ve only been able to play with lag on US servers No excuse, mind.

MattChernicky.2945:

Hello all,

I just wanted everyone to be aware that we are currently looking into this issue. I will provide additional information if it becomes available.

Thx Matt

also Swiss but I’m using Green as provider, so it’s not a Swisscom thing…
creating a new character worked, my main is still stuck though in Charr 60-70 Zone…

Hello Matt,

Glad to hear a response from an ArenaNet forum moderator after these many hours!

Thank you for your info, I hope this problem gets solved soon and that we can all get back to our loved GW2 game as soon as possible

Swisscome user here too. Can’t even reach the char selection screen most of the time. Who tripped over the optical fiber cable?

Just to add some more information:
I confirm that I live in Switzerland and am using Swisscom… BUT!
I can also confirm that I only have problems with characters that are in cities…
I have one character that is in Caledon Forest and approximately 85% of the times I can login with it easily, which makes this whole issue all the more sexy if you ask me…

Nevertheless if anyone from ANet is reading this, then I hope the above information helps.

Edit:
So, some more points, maybe they will help. This whole issue came up for me a few hours ago when I tried to travel to a city (The Grove). It went to error and since then I can’t login with any of the characters that are in cities.

Furthermore, the character where it broke is now stuck in the following process:
1a. Tries to take me to Caledon Forest approximately 85% of the time.
2a. 10% it fails without any POI/Vista information, 90% it captures POI and Vista information.
3a. It then teleports me to Caledon Forest for a split second, but immediately starts loading The Grove.
4a. While loading The Grove I receive POI and Vista information (updated), but it ultimately doesn’t load The Grove.

1b. In 15% of the cases it directly starts loading The Grove, without it even acquiring POI and Vista information and of course not loading the map.

Of course, this is all assuming I don’t get the 58 error right in the login UI (around 10% of the cases).

SoLoSoM.1348:

Just to add some more information:
I confirm that I live in Switzerland and am using Swisscom… BUT!
I can also confirm that I only have problems with characters that are in cities…
I have one character that is in Caledon Forest and approximately 85% of the times I can login with it easily, which makes this whole issue all the more sexy if you ask me…

Nevertheless if anyone from ANet is reading this, then I hope the above information helps.

as additional info,

my character is stuck in the Mount Maelstorm Area, and I can’t even play with a new created one.

SoLoSoM.1348:

Just to add some more information:
I confirm that I live in Switzerland and am using Swisscom… BUT!
I can also confirm that I only have problems with characters that are in cities…
I have one character that is in Caledon Forest and approximately 85% of the times I can login with it easily, which makes this whole issue all the more sexy if you ask me…

Nevertheless if anyone from ANet is reading this, then I hope the above information helps.

Yes, I used an American server to teleport my character out of a town, and now, back in my european server, I can play without any problem

driveby.4625:

also Swiss but I’m using Green as provider, so it’s not a Swisscom thing…
creating a new character worked, my main is still stuck though in Charr 60-70 Zone…

like i said, i don’t believe it to be a swisscom thing. anet probably changed something because some people experienced the exact same thing yesterday.