error while trying to log in...
This keeps happening to me too. Every time I start the client it crashes once before it will work.
eyestrain.3056, yeah it sucks… if you find a way to solve it please post it here…
Technical Support
Hi Ulof,
Would you mind sharing your system specs? There’s a number of different reasons why you could be experiencing this issue and unfortunately this is just a small portion of the crash log. You should be able to attach the full report here by clicking “More posting & formatting options…”
In regards to specific system specs, OS, CPU, GPU, and RAM are usually the best place to start, and it’s always good to cover the basics such as trying a simple repair and ensuring your video card drivers are up to date.
Thats the full crash…..
—> Crash <—
Exception: c0000005
Memory at address 360b804c could not be read
App: Gw2.exe
Pid: 4696
Cmdline:
BaseAddr: 00020000
ProgramId: 101
Build: 39135
When: 2014-09-20T18:37:55Z 2014-09-20T21:37:55+03:00
Uptime: 0 days 0:00:35
Flags: 0
—> System <—
Name: *********
IpAddr: 192.168.2.102
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 6.2 (64 bit)
—> System Memory <—
Physical: 6087MB/ 8077MB 75%
Paged: 7062MB/ 9357MB 75%
Virtual: 3405MB/ 4095MB 83%
Load: 24%
CommitTotal: 2294MB
CommitLimit: 9357MB
CommitPeak: 2673MB
SystemCache: 4714MB
HandleCount: 33528
ProcessCount: 96
ThreadCount: 1149
—> Process Memory <—
Private: 269MB
WorkingSet: 252MB
PeakWorkingSet: 354MB
PageFaults: 714752
—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:17
—> World State <—
<WorldState />
[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]
—> Thread registers <—
eax=360b804c ebx=260b804c ecx=10000000 edx=002cb128 esi=08000040 edi=26372d84
eip=0014ab50 esp=05ccf7d4 ebp=05ccf7ec
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210202
—> Code <—
0014AB30 83c70489 5df8c745 fc000000 0085f60f ….]..E……..
0014AB40 847f0000 008b0f8b 52288d04 198945f4 ……..R(….E.
0014AB50 8b004e8d 1c088d7f 043bda72 1e529952 ..N……;.r.R.R
0014AB60 50516868 32fe006a 02e822d3 edffb801 PQhh2..j.."…..
0014AB70 00000083 c4188945 fceb1b83 7dfc0075 …….E….}..u
0014AB80 1285c074 078b45f8 03c3eb02 33c08b4d …t..E…..3..M
—> Error Logs <—
Severity=Warning, Message=PID: 6740 | 5868 18:37:28.055891 Requesting resource read for coui://www.googletagmanager.com/gtm.js?id=GTM-NW35GJ with internal id 22 reported FAIL
Coherent Log: Severity=Warning, Message=PID: 6740 | 6408 18:37:30.258336 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-regular-webfont.ttf
Coherent Log: Severity=Warning, Message=PID: 6740 | 6408 18:37:30.259337 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-bold-webfont.ttf
Coherent Log: Severity=Info, Message=Initializing Coherent UI ver. 1.8.5.2
Coherent Log: Severity=Debug, Message=Coherent UI system settings:
Coherent Log: Severity=Debug, Message=HostDirectory {D:\GuildWars2\Guild Wars 2\bin\}
Coherent Log: Severity=Debug, Message=EnableProxy {1}
Coherent Log: Severity=Debug, Message=AllowCookies {1}
Coherent Log: Severity=Debug, Message=CookiesResource {coui://cookies.dat}
Coherent Log: Severity=Debug, Message=CachePath {C:\Users\BORIS~1.HAB\AppData\Local\Temp\gw2cache-{2EEB71C9-6EDE-19CB-CA71-EB2EDE6ECB19}\user\Cache}
Coherent Log: Severity=Debug, Message=HTML5LocalStoragePath {C:\Users\BORIS~1.HAB\AppData\Local\Temp\gw2cache-{2EEB71C9-6EDE-19CB-CA71-EB2EDE6ECB19}\user}
Coherent Log: Severity=Debug, Message=ForceDisablePluginFullscreen {1}
Coherent Log: Severity=Debug, Message=DisableWebSecurity {0}
Coherent Log: Severity=Debug, Message=DebuggerPort {-1}
Coherent Log: Severity=Debug, Message=WriteMinidumps {1}
Coherent Log: Severity=Debug, Message=MinidumpFolder {C:\Users\boris.habarov\AppData\Roaming\Guild Wars 2\Coherent Dumps}
Coherent Log: Severity=Debug, Message=User Agent Type {0}
Coherent Log: Severity=Debug, Message=Custom User Agent String {}
Coherent Log: Severity=Debug, Message=D3DInterfaceType {3}
Coherent Log: Severity=Debug, Message=Is using default log handler {no}
Coherent Log: Severity=Debug, Message=Is using default file handler {no}
Coherent Log: Severity=Debug, Message=Is using default allocator {yes}
—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1292
Version = 9.18.0013.4411
Description = NVIDIA GeForce GT 740M
Compat = 0×00100000
VidMem = 4020 MB
I have an intel i7 4700HQ cpu, 2.40GHz, 8.00 RAM
Just updated the graphic drivers and it still crashes.
I’ll try to reinstall the game, hopefully this helps….
Reinstalled the game. It seems to solve the problem.
Hope it wont return
Thats the full crash…..
—> Crash <—
Exception: c0000005
Memory at address 360b804c could not be read
App: Gw2.exe
Pid: 4696
Cmdline:
BaseAddr: 00020000
ProgramId: 101
Build: 39135
When: 2014-09-20T18:37:55Z 2014-09-20T21:37:55+03:00
Uptime: 0 days 0:00:35
Flags: 0—> System <—
Name: *********
IpAddr: 192.168.2.102
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 6.2 (64 bit)—> System Memory <—
Physical: 6087MB/ 8077MB 75%
Paged: 7062MB/ 9357MB 75%
Virtual: 3405MB/ 4095MB 83%
Load: 24%
CommitTotal: 2294MB
CommitLimit: 9357MB
CommitPeak: 2673MB
SystemCache: 4714MB
HandleCount: 33528
ProcessCount: 96
ThreadCount: 1149—> Process Memory <—
Private: 269MB
WorkingSet: 252MB
PeakWorkingSet: 354MB
PageFaults: 714752—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:17—> World State <—
<WorldState />[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]—> Thread registers <—
eax=360b804c ebx=260b804c ecx=10000000 edx=002cb128 esi=08000040 edi=26372d84
eip=0014ab50 esp=05ccf7d4 ebp=05ccf7ec
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210202—> Code <—
0014AB30 83c70489 5df8c745 fc000000 0085f60f ….]..E……..
0014AB40 847f0000 008b0f8b 52288d04 198945f4 ……..R(….E.
0014AB50 8b004e8d 1c088d7f 043bda72 1e529952 ..N……;.r.R.R
0014AB60 50516868 32fe006a 02e822d3 edffb801 PQhh2..j.."…..
0014AB70 00000083 c4188945 fceb1b83 7dfc0075 …….E….}..u
0014AB80 1285c074 078b45f8 03c3eb02 33c08b4d …t..E…..3..M—> Error Logs <—
Severity=Warning, Message=PID: 6740 | 5868 18:37:28.055891 Requesting resource read for coui://www.googletagmanager.com/gtm.js?id=GTM-NW35GJ with internal id 22 reported FAIL
Coherent Log: Severity=Warning, Message=PID: 6740 | 6408 18:37:30.258336 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-regular-webfont.ttf
Coherent Log: Severity=Warning, Message=PID: 6740 | 6408 18:37:30.259337 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-bold-webfont.ttf
Coherent Log: Severity=Info, Message=Initializing Coherent UI ver. 1.8.5.2
Coherent Log: Severity=Debug, Message=Coherent UI system settings:
Coherent Log: Severity=Debug, Message=HostDirectory {D:\GuildWars2\Guild Wars 2\bin\}
Coherent Log: Severity=Debug, Message=EnableProxy {1}
Coherent Log: Severity=Debug, Message=AllowCookies {1}
Coherent Log: Severity=Debug, Message=CookiesResource {coui://cookies.dat}
Coherent Log: Severity=Debug, Message=CachePath {C:\Users\BORIS~1.HAB\AppData\Local\Temp\gw2cache-{2EEB71C9-6EDE-19CB-CA71-EB2EDE6ECB19}\user\Cache}
Coherent Log: Severity=Debug, Message=HTML5LocalStoragePath {C:\Users\BORIS~1.HAB\AppData\Local\Temp\gw2cache-{2EEB71C9-6EDE-19CB-CA71-EB2EDE6ECB19}\user}
Coherent Log: Severity=Debug, Message=ForceDisablePluginFullscreen {1}
Coherent Log: Severity=Debug, Message=DisableWebSecurity {0}
Coherent Log: Severity=Debug, Message=DebuggerPort {-1}
Coherent Log: Severity=Debug, Message=WriteMinidumps {1}
Coherent Log: Severity=Debug, Message=MinidumpFolder {C:\Users\boris.habarov\AppData\Roaming\Guild Wars 2\Coherent Dumps}
Coherent Log: Severity=Debug, Message=User Agent Type {0}
Coherent Log: Severity=Debug, Message=Custom User Agent String {}
Coherent Log: Severity=Debug, Message=D3DInterfaceType {3}
Coherent Log: Severity=Debug, Message=Is using default log handler {no}
Coherent Log: Severity=Debug, Message=Is using default file handler {no}
Coherent Log: Severity=Debug, Message=Is using default allocator {yes}—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1292
Version = 9.18.0013.4411
Description = NVIDIA GeForce GT 740M
Compat = 0×00100000
VidMem = 4020 MBI have an intel i7 4700HQ cpu, 2.40GHz, 8.00 RAM
Just updated the graphic drivers and it still crashes.
I’ll try to reinstall the game, hopefully this helps….
From a glance I suspect the new tp’s files are causing it, try deleting the bin folder that’s located in the contents, you may still get crashes (My game has refused to load more since trying this but it sometimes allows that dreaded tp to load at least, have had tp crashes everyday since using the new tp)
Anyway no I wouldn’t recommend reinstalling the whole game as it’s probably only the coherent files that are crashing your game. (On startup if you have no bin folder the game downloads a new one so don’t worry about losing valuable data)
Ulof.8246 -
Let’s make sure you aren’t having any software conflicts with GW2. Try disabling as many of your unneeded start-up programs as possible:
http://winsupersite.com/windows-8/windows-8-tip-manage-startup-applications
Today’s crash:
—> Crash <—
Exception: c0000005
Memory at address dae6d010 could not be read
App: Gw2.exe
Pid: 20692
Cmdline:
BaseAddr: 00DF0000
ProgramId: 101
Build: 39327
When: 2014-09-27T20:01:06Z 2014-09-27T14:01:06-06:00
Uptime: 0 days 0:00:15
Flags: 0
—> System <—
Name: *********
IpAddr: 192.168.1.2
Processors: 8 [GenuineIntel:6:10:9]
OSVersion: Windows 6.2 (64 bit)
—> System Memory <—
Physical: 4944MB/ 8069MB 61%
Paged: 5443MB/ 9349MB 58%
Virtual: 3837MB/ 4095MB 93%
Load: 38%
CommitTotal: 3906MB
CommitLimit: 9349MB
CommitPeak: 7329MB
SystemCache: 4514MB
HandleCount: 35023
ProcessCount: 99
ThreadCount: 1212
—> Process Memory <—
Private: 79MB
WorkingSet: 90MB
PeakWorkingSet: 95MB
PageFaults: 672561
—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:15
—> World State <—
<WorldState />
[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]
—> Error Logs <—
884:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
Coherent Log: Severity=Info, Message=PID: 19904 | 19884 20:00:53.446022 [19904:19884:INFO:UIContentClient.cpp(73)] GPU info collected in host process:
Coherent Log: Severity=Info, Message=PID: 19904 | 19884 20:00:53.446022 [19904:19884:INFO:UIContentClient.cpp(78)] Main GPU vendor 32902 device 358
Coherent Log: Severity=Info, Message=PID: 19904 | 19884 20:00:53.446022 [19904:19884:INFO:UIContentClient.cpp(98)] GPU driver Intel Corporation 10.18.10.3308 from 9-16-2013
Coherent Log: Severity=Debug, Message=PID: 19904 | 19884 20:00:53.447021 Requesting resource read for coui://cookies.dat with internal id 0 and shared handle 1ddcb336-129c-45b9-992d-0b6c5b69fdf8
Coherent Log: Severity=Debug, Message=Creating shared memory object 1ddcb336-129c-45b9-992d-0b6c5b69fdf8 with size 288
Coherent Log: Severity=Debug, Message=PID: 19904 | 19884 20:00:53.482045 Requesting resource read for coui://cookies.dat with internal id 0 reported SUCCESS
Coherent Log: Severity=Info, Message=Coherent UI system initialized successfully
Coherent Log: Severity=Warning, Message=PID: 19904 | 21164 20:00:53.565101 [16780:20948:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files (x86)\Guild Wars 2\bin\ui_resources_100_percent.pak Some features may not be available.
Coherent Log: Severity=Warning, Message=PID: 19904 | 21164 20:00:53.565101 [16780:20948:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
Coherent Log: Severity=Warning, Message=PID: 19904 | 19884 20:00:53.984378 Requesting resource read for coui://www.googletagmanager.com/gtm.js?id=GTM-NW35GJ with internal id 22 reported FAIL
Coherent Log: Severity=Warning, Message=PID: 19904 | 21164 20:00:55.778164 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-regular-webfont.ttf
Coherent Log: Severity=Warning, Message=PID: 19904 | 21164 20:00:55.779166 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-bold-webfont.ttf
I snipped the thread and code sections to get the rest to fit, if they’re needed I’ll grab them on the next crash.