Guild Wars 2 Forum - Account & Technical Support

gmail hacked. "Password changed 28 days ago"

I do not recall EVER changing my password! Due to this, I can NOT sign in and I don’t know what to do! It was set up so I had to log into my gmail account in order to authenticate my sign in to GW2. Now it is impossible! All the time I put into the game and I can’t play now JUST because of complications with my gmail account? This is absolutely ridiculous! PLEASE help! I will provide the serial code and even a PICTURE of paper with the serial code on it! Whatever is necessary! : (

gmail hacked. "Password changed 28 days ago"

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

No worries, and I’m sorry you’re having difficulties! Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

gmail hacked. "Password changed 28 days ago"

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

You need to contact support and make a ticket. Go to
https://en.support.guildwars2.com/ you will need to make a support account.
Then to
Ask A Question.
Fill out the ticket and tell them what happened. Maybe you can set the game up on another email if that is what you need to log in.

(edited 2013-06-04 08:40:49 by Astral Projections.7320)