Guild Wars 2 Forum - Account & Technical Support

got opened lion chest in mail

ok so i got 9 opened black lion chest in mail sent by a customer support team, saying that i lost something in my char(or in my alts) but when i doubled check my character’s inventory including my alts, i didnt lose any items at all?? so can any devs tell whats that for? or was it just a accidental part of the customer support team…. i hope i get an answer here asap thank you and good day.

got opened lion chest in mail

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Sure I can tell you what this is about. You see, over the weekend of December 15th, a problem developed where a small number of players who unlocked Black Lion Chests received two rather than the intended three items per chest. The issue was corrected with a build on Monday and all chests are functioning properly now.

To ensure that players get all their chest rewards, we checked to see who opened Black Lion Chests and was affected by this issue during the period in question. We discovered your account during that investigation so we sent you the Black Lion Chests via in-game mail.

No worries — it’s all good!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

got opened lion chest in mail

in Account & Technical Support

Posted by: Gyudon.1582

Gyudon.1582

oh ok thanks for the fast reply btw….. and thank you again for clearing it up my small issue here. =)

got opened lion chest in mail

in Account & Technical Support

Posted by: sielfiel.4692

sielfiel.4692

hi anet. i received a chest too. my brother stored the bl chest on my bank then he deleted the character that he used to get the chest. now the chest in soulbound to the deleted character. i wonder if you guys can help me with that? its just one chest (opened more than 20 this week) but i feel that, this one chest will give me wealth. ahhh perma pank contract! lol

Blackgate since day 1