guild wars 2 client crashes a lot

guild wars 2 client crashes a lot

in Account & Technical Support

Posted by: Justme.8024

Justme.8024

Hi,
Since a few weeks my guild wars 2 client seems to crash a lot when i start it up.
Here is the crash log hope you guys can help me out.
-> Crash <—*
Exception: c0000005
Memory at address 00000080 could not be read
App: Gw2.exe
Pid: 2076
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 30318
When: 2014-03-03T20:06:31Z 2014-03-03T21:06:31+01:00
Uptime: 0 days 0:00:38
Flags: 0

—> System <—
Name: COEN-PC
IpAddr: 192.168.2.96
Processors: 4 [GenuineIntel:6:7:10]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 1984MB/ 4094MB 48%
Paged: 5128MB/ 8187MB 62%
Virtual: 2676MB/ 4095MB 65%
Load: 51%
CommitTotal: 3058MB
CommitLimit: 8187MB
CommitPeak: 3887MB
SystemCache: 1915MB
HandleCount: 25179
ProcessCount: 60
ThreadCount: 1025

—> Process Memory <—
Private: 1030MB
WorkingSet: 963MB
PeakWorkingSet: 963MB
PageFaults: 691584

—> Game Context <—
MapId: 24
Flags: 0×241
ElapsedTime: 00:00:23

—> World State <—
<WorldState BufferCapacity=“40104832” BufferUsed=“13858034” DrawCalls=“1046” Fps=“37” EffectLights=“0” Lights=“82” Materials=“399” Particles=“852” Submodels=“1045” TextureLoadsPending=“0” TextureMemory=“253320100” Triangles=“589463” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“102006128” CameraPos=“29476.3, 18481.9, -3325.15” CameraFwd=“-0.9619, 0.15539, 0.224951” MapName=“wZY+N./Tys7” MapNamespace=“NLB2C” MapSector=“IJwR+.EYgfm” MapType=“Public” MapFloor=“1” MapId=“24” MapTimeOfDay=“0.000000” PlayerFacing=“-0.988648, 0.150247, 0” PlayerPos=“28899.2, 18575.1, -3109.55” PlayerVelocity=“0, 0, -0” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

guild wars 2 client crashes a lot

in Account & Technical Support

Posted by: Justme.8024

Justme.8024

—> Thread 0×158c <—

—> Trace <—
Pc:006d5b9c Fr:05bdfa08 Rt:0047446a Arg:05bdfa14 3805a030 00000000 00000000
Pc:0047446a Fr:05bdfa4c Rt:00474726 Arg:05bdfa80 05bdfadc 0169cbfc 0000000f
Pc:00474726 Fr:05bdfa68 Rt:004749dd Arg:05bdfa80 43e7ca50 0169cbf8 00000000
Pc:004749dd Fr:05bdfabc Rt:00474cbb Arg:05bdfadc 00000001 0000000f 00000001
Pc:00474cbb Fr:05bdfad4 Rt:00684675 Arg:01369d30 0000000f 43e7ca50 00000001
Pc:00684675 Fr:05bdfc4c Rt:00685d0a Arg:00000a16 00000000 00000008 00000000
Pc:00685d0a Fr:05bdfc78 Rt:0068681e Arg:05bdfc90 00000000 00000008 05bdfcfc
Pc:0068681e Fr:05bdfcd0 Rt:00686b30 Arg:05bdfd58 398e8ff0 398e8ffc 05bdfd58
Pc:00686b30 Fr:05bdfce8 Rt:00b666d1 Arg:00000000 00000008 4e6200a0 00000a16
Pc:00b666d1 Fr:05bdfd14 Rt:00b66754 Arg:398e8ff0 00000008 05bdfd58 00000000
Pc:00b66754 Fr:05bdfd38 Rt:00b61179 Arg:00000008 05bdfd58 00000000 03d12990
Pc:00b61179 Fr:05bdfdb0 Rt:00b612a0 Arg:41a12200 47040000 10f1ca24 03d129a0
Pc:00b612a0 Fr:05bdfdc8 Rt:00b58e1d Arg:41a12200 47040000 03d129a0 05bdfe14
Pc:00b58e1d Fr:05bdfddc Rt:00416774 Arg:41a12200 47040000 00000000 0000001d
Pc:00416774 Fr:05bdfe14 Rt:00413b49 Arg:3ce2d980 069846ec 05bdfe74 0000000c
Pc:00413b49 Fr:05bdfe38 Rt:00416f9f Arg:3ce2d980 00b5503f 03d136b8 03d13370
Pc:00416f9f Fr:05bdfe80 Rt:00b5147f Arg:03d13370 03d133b4 069846e0 00000008
Pc:00b5147f Fr:05bdfeec Rt:00b517d9 Arg:a732b908 00000001 00bb5c7e 038c5f30
Pc:00b517d9 Fr:05bdff24 Rt:00b518af Arg:00000000 03d52410 006f373f 00000000
Pc:00b518af Fr:05bdff44 Rt:00950d8d Arg:03d52410 a732b950 00000000 038c5f30
Pc:00950d8d Fr:05bdff7c Rt:00950e35 Arg:00000000 05bdff94 74f4336a 038c5f30
Pc:00950e35 Fr:05bdff88 Rt:74f4336a Arg:038c5f30 05bdffd4 77069f72 038c5f30
Pc:74f4336a Fr:05bdff94 Rt:77069f72 Arg:038c5f30 72141a4a 00000000 00000000
Pc:77069f72 Fr:05bdffd4 Rt:77069f45 Arg:00950db3 038c5f30 00000000 00000000
Pc:77069f45 Fr:05bdffec Rt:00000000 Arg:00950db3 038c5f30 00000000 08060000

—> Thread registers <—
eax=05bdfb0d ebx=0000006c ecx=01369d30 edx=3805a030 esi=05bdfa14 edi=00000000
eip=006d5b9c esp=05bdf9f4 ebp=05bdfa08
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210202

eax-32 05BDFAEC c0800000 42500000 00000000 3f800000
eax-16 05BDFAFC c08aaaab 42500000 00000000 05bdfc54
eax 0 05BDFB0C 006845b1 43e7ca50 00000001 00000007
eax
16 05BDFB1C 38603b10 40800000 40800000 00000000
eax+32 05BDFB2C 3f800000 c08aaaab 42500000 00000000
eax+48 05BDFB3C 00000000 7f800000 7f800000 00000001
ecx-32 01369D10 00686390 006859a0 006859f0 00685a10
ecx-16 01369D20 00685a30 00685a50 00685af0 00ba5030
ecx 0 01369D30 010268d0 00000000 53746547 6c6c696b
ecx
16 01369D40 6d696e41 6f697461 7461446e 6f632061
ecx+32 01369D50 20646c75 20746f6e 646e6966 696e6120
ecx+48 01369D60 6974616d 77206e6f 20687469 656b6f74
edx-32 3805A010 010268eb 00000000 7ef48c7a 8a000000
edx-16 3805A020 00000c36 00000000 00000006 3805a020
edx 0 3805A030 010268d0 00000000 7ef48c7e 8a000000
edx
16 3805A040 00000c3a 00000000 00000006 3805a040
edx+32 3805A050 010268d0 00000000 7ef48c72 8a000000
edx+48 3805A060 00000c3e 00000000 00000006 3805a060
esi-32 05BDF9F4 00473784 ffffffff 4c065e90 0169cbfc
esi-16 05BDFA04 4e4719b0 05bdfa4c 0047446a 05bdfa14
esi 0 05BDFA14 3805a030 00000000 00000000 00000000
esi
16 05BDFA24 0000000f 00000000 05bdfa2c 05bdfa2d
esi+32 05BDFA34 05bdfa34 05bdfa35 3805a030 00000000
esi+48 05BDFA44 00000000 00000000 05bdfa68 00474726

—> Code <—
006D5B7C 565b6d00 325b6d00 cccccccc cccccccc V[m.2[m………
006D5B8C cccccccc 558bec81 ec4c0100 00538bd9 ….U….L…S..
006D5B9C 8b431485 c00f84f1 0000008b 48205657 .C……….H VW
006D5BAC e81fe3d6 ff8b5508 6844766a 01683c76 ……U.hDvj.h<v
006D5BBC 6a0183c2 088d4dec 8945fce8 2421dbff j…..M..E..$!..
006D5BCC d945f0dc 2528c234 01d95df0 e8a3dcd9 .E..%(.4..]…..

guild wars 2 client crashes a lot

in Account & Technical Support

Posted by: Justme.8024

Justme.8024

  • Stack <—*
    05BDF9F4 00473784 ffffffff 4c065e90 0169cbfc .7G……^.L..i.
    05BDFA04 4e4719b0 05bdfa4c 0047446a 05bdfa14 ..GNL…jDG…..
    05BDFA14 3805a030 00000000 00000000 00000000 0..8…………
    05BDFA24 0000000f 00000000 05bdfa2c 05bdfa2d ……..,…-…
    05BDFA34 05bdfa34 05bdfa35 3805a030 00000000 4…5…0..8….
    05BDFA44 00000000 00000000 05bdfa68 00474726 ……..h…&GG.
    05BDFA54 05bdfa80 05bdfadc 0169cbfc 0000000f ……….i…..
    05BDFA64 e70a3cb4 05bdfabc 004749dd 05bdfa80 .<…….IG…..
    05BDFA74 43e7ca50 0169cbf8 00000000 01369d30 P..C..i…..0.6.
    05BDFA84 00000000 00000000 00000000 0000000f …………….
    05BDFA94 00000000 05bdfa98 05bdfa99 05bdfaa0 …………….
    05BDFAA4 05bdfaa1 01369d30 00000000 00000000 ….0.6………
    05BDFAB4 00000000 0169cbf8 05bdfad4 00474cbb ……i……LG.
    05BDFAC4 05bdfadc 00000001 0000000f 00000001 …………….
    05BDFAD4 05bdfc4c 00684675 01369d30 0000000f L…uFh.0.6…..
    05BDFAE4 43e7ca50 00000001 c0800000 42500000 P..C……….PB
    05BDFAF4 00000000 3f800000 c08aaaab 42500000 …….?……PB
    05BDFB04 00000000 05bdfc54 006845b1 43e7ca50 ….T….Eh.P..C
    05BDFB14 00000001 00000007 38603b10 40800000 ………;`8…@
    05BDFB24 40800000 00000000 3f800000 c08aaaab ….......?.... 05BDFB34 42500000 00000000 00000000 7f800000 ..PB............ 05BDFB44 7f800000 00000001 00000000 00000000 ................ 05BDFB54 00000000 00000000 bf800000 00000000 ................ 05BDFB64 00000000 00000000 00000000 00000000 ................ 05BDFB74 00000000 00000000 00000000 3f800000 ...............? 05BDFB84 00000000 00000000 00000000 00000000 ................ 05BDFB94 3f800000 00000000 00000000 00000000 ...?............ 05BDFBA4 00000000 3f800000 00000000 3f800000 .......?.......? 05BDFBB4 00000000 00000000 00000000 00000000 ................ 05BDFBC4 3f800000 00000000 00000000 00000000 ...?............ 05BDFBD4 00000000 3f800000 00000000 3f800000 .......?.......? 05BDFBE4 00000000 00000000 00000000 00000000 ................ 05BDFBF4 3f800000 00000000 00000000 00000000 ...?............ 05BDFC04 00000000 3f800000 00000000 3f800000 .......?.......? 05BDFC14 00000000 00000000 00000000 00000000 ................ 05BDFC24 41200000 c12ccccc 42280000 41a9999a .. A..,...(B...A 05BDFC34 00000000 3f800000 41800000 41800000 .......?...A...A 05BDFC44 40a66667 41d00000 05bdfc78 00685d0a gf.…Ax….]h.
    05BDFC54 00000a16 00000000 00000008 00000000 …………….
    05BDFC64 4e6200a0 43e7ca50 05bdfd58 00000001 ..bNP..CX…….
    05BDFC74 00000000 05bdfcd0 0068681e 05bdfc90 ………hh…..
    05BDFC84 00000000 00000008 05bdfcfc 00000000 …………….
    05BDFC94 00000000 42500000 42500000 c10aaaab ……PB..PB….
    05BDFCA4 c10aaaab 4272aaab 4272aaab 00000000 ……rB..rB….
    05BDFCB4 00000000 42500000 42500000 c10aaaab ……PB..PB….
    05BDFCC4 c10aaaab 4272aaab 4272aaab 05bdfce8 ……rB..rB….
    05BDFCD4 00686b30 05bdfd58 398e8ff0 398e8ffc 0kh.X……9…9
    05BDFCE4 05bdfd58 05bdfd14 00b666d1 00000000 X……..f……
    05BDFCF4 00000008 4e6200a0 00000a16 00000008 ……bN……..
    05BDFD04 398e8ff4 00000130 80000000 00000000 …90………..
    05BDFD14 05bdfd38 00b66754 398e8ff0 00000008 8…Tg…..9….
    05BDFD24 05bdfd58 00000000 00000a16 4e6200a0 X………….bN
    05BDFD34 4e620028 05bdfdb0 00b61179 00000008 (.bN….y…….
    05BDFD44 05bdfd58 00000000 03d12990 4e620044 X……..)..D.bN
    05BDFD54 4e620028 42500000 42500000 00000000 (.bN..PB..PB….
    05BDFD64 00000000 42500000 42500000 00000000 ……PB..PB….
    05BDFD74 00000000 00000000 3969fa48 00000000 ……..H.i9….
    05BDFD84 00000000 42500000 42500000 00000000 ……PB..PB….
    05BDFD94 44044000 41b00000 42500000 42500000 .@.D…A..PB..PB
    05BDFDA4 42500000 42500000 42500000 05bdfdc8 ..PB..PB..PB….
    05BDFDB4 00b612a0 41a12200 47040000 10f1ca24 …..“.A…G$…
    05BDFDC4 03d129a0 05bdfddc 00b58e1d 41a12200 .)………..”.A
    05BDFDD4 47040000 03d129a0 05bdfe14 00416774 …G.)……tgA.
    05BDFDE4 41a12200 47040000 00000000 0000001d .".A…G……..
  • Error Logs <—*
    VerifyAccess failed or denied access with 0×80070716 – 1
    OnRecvRedirectQueueStatus: 1
    Content is referencing a propID that doesn’t exist propId=‘1538527194733813354’
    Texture missing mip chain: 0×01350d
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0’ texture failed
  • DirectX Device Info <—*
    VendorId = 0×10de
    DeviceId = 0×0193
    Version = 9.18.0013.3489
    Description = NVIDIA GeForce 8800 GTS
    Compat = 0×00100800
    VidMem = 2404 MB

guild wars 2 client crashes a lot

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hey there,

I’d start with updating your video card drivers. I know it’s a pretty basic first step, but I’m not sure what else you’ve tried in regards to troubleshooting and that’s always a good place to start.

What’s the rest of your setup look like? CPU? RAM?