Guild Wars 2

hey, I was wondering if I could get some way better way to contact the tech team apart from the ticket system such as a phone number or something. my account was hacked a couple weeks ago when my computer was getting serviced, and when I got it back I came on-line to find all my items, gold, crafting materials, bags and such gone and I have been moved to a European server. I submitted a ticket to help however the tips I have received have been essentially useless, and I have not received any further helped even after submitting the fact that the tips hadn’t helped. could anyone help me out to further contact the Guild Wars 2 team?

They do not offer phone support. You will have to wait for a response to your ticket. Please don’t file extra tickets as that apparently slows down the process.

If you have been waiting for more than 5 days for a response, go here:
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-5-days-and-older-merged/first

and read the first post, and then add a reply with your ticket info IF the first post applies to your situation.

I don’t know what all they are able to return to you, if anything. It is possible you might not get any items back. But you can change servers yourself at the character select screen within the client.

Make sure you include all your account information on your ticket, as it’ll help the CSR’s get through it faster. It was either on the support page or on the FAQ where it said to include your email, user name (name.####), CDkey, store or digital purchase?, and any information relevant to the “hack” …. if your computer was being serviced, and you choose to save your password on the patcher, then that’s not really a “hack”, they just walked in through the open door and “defaced” your account.

They have said in the past that any “rollbacks” they can offer are account-wide, not character specific, and the points they can rollback to aren’t super up-to-date. They may be able to rollback your whole account if they implemented the system for occasional use before the changes were made to your account, but it would be a special case at best (rollbacks aren’t implemented at large yet, I presume because it would strain the server. be patient and explain calmly in your ticket about your specific problems. trust me, “yelling” or coming off as attitude to someone who’s supposed to help you will only get your case slowed down, i’ve worked customer service before, I know it well)