hacked and characters deleted

hacked and characters deleted

in Account & Technical Support

Posted by: RagnarokZERO.5973

RagnarokZERO.5973

So I go to work today, get home to find my password changed… so i go through all the steps of resetting my password, get myself resetted and log in to find my characters deleted, gold gone, items gone… E-mail and account pass were obviously different…

Anyway, i’m posting here for two reasons… One is that it seems like people who post on the forums get responses faster… two is to ask if there is even a reason to wait? I mean, i had an 80, a 63, a 53, and a 20 that were deleted… if i lose all the time i put into those characters because anet can’t simply roll back my account a couple days, there isn’t much of a point to even wait for their response.

hacked and characters deleted

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Account security issue are meant to be discussed with our customer support team.

Please fill a ticket as soon as possible, if you have already done it, please be patient as posting on forums will not speed up the process.

Thank you.