Guild Wars 2

Wow, now that is ridiculous. A friend of mine bought the game from you guys in July and never got the serial key. After a month of tickets, he finally got his serial. He went on and registered the serial in his account. So far so good right? But right after he got home, he just got an email saying that his email was changed. This was no confirmation e-mail, his emails WAS ALREADY CHANGED! WOW! He was hacked before even start the game. How can you guys change an e-mail with such a ease?

Here is his ticket: 120923-001213
I hope he can play this as soon as possible. This is beyond absurd. 1 month to finally get his serial just to be hacked that fast. Will you guys really keep this way to change emails? I am afraid now…

Easy to explain. He had a keylogger and it picked the info up when he created the account.

Hello,

Any issue with hacked account are meant to be discussed with our customer support. If a ticket has been submitted, please be patient, posting on forums will not speed up the process.

Thank you.