hacker log-in attempt, but can't deny access

hacker log-in attempt, but can't deny access

in Account & Technical Support

Posted by: Helenorz.2547

Helenorz.2547

Hi,

I have an log-in attempt from someone in China

IP Address: 121.27.134.23
City: Xingtai
Region: 10
Country: CN

when I try deny access, I got a “Failure An error occurred with your request.” Is there a reason why I cannot deny access to the hacker that was attempting to get into my account? is it because the log in may be timed, and if access cant be granted in time, it doesn’t matter?

hacker log-in attempt, but can't deny access

in Account & Technical Support

Posted by: Kimimaji.4021

Kimimaji.4021

Just a 20 mins.
Address: 110.73.167.245
City: Nanning
Region: 16
Country: CN
It happened to me as well … and this is my third times !
When I log in through GW2 website it said the freakin ip is AUTHERISED !?!?! and currently log in with ip range 2.0.0.0 – 2.255.255.255 and no disconnect button !!!!!
I tried to changed my password …. but I don’t know if anything might happen with my account since I didn’t log in for a big while.
ps. I’m so freak out rite now … trying to log myself back into the game. If anythin happen I hope A.net can restore my ID …..

hacker log-in attempt, but can't deny access

in Account & Technical Support

Posted by: Arsenic Touch.7960

Arsenic Touch.7960

Kimimaji, you have to open a ticket with support to have them remove the authorized IP address.

Is it better to out-monster the monster or to be quietly devoured?

Dragonbrand – Level 80 – Human Ranger

hacker log-in attempt, but can't deny access

in Account & Technical Support

Posted by: Gahzirra.8639

Gahzirra.8639

but why are these breaches happening…like the guy said he cannot even deny it? This whole system seems kitten’d up. Everyone keeps saying its user side but authenticators, IP authorization doesn’t seem to be working.

hacker log-in attempt, but can't deny access

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hey all. I talked to Mike, and he said this is a known issue. He’ll follow up to make sure this is on the “to be fixed” list. In the meantime, do be aware that if you do not accept the log-in attempt, that person won’t be able to get onto your account. (But again, we will add an “active decline” as soon as we can.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet