i can't buy gems using my prepaid credit card..

i can't buy gems using my prepaid credit card..

in Account & Technical Support

Posted by: Rulient.1468

Rulient.1468

i was going to buy a gem using a prepaid credit card as i used before, but it seems that ican;t this time it keeps telling me that i have input a wrong information i checke everything and tried a couple of times but the message keeps popping up, please help me.

i can't buy gems using my prepaid credit card..

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

i was going to buy a gem using a prepaid credit card as i used before, but it seems that ican;t this time it keeps telling me that i have input a wrong information i checke everything and tried a couple of times but the message keeps popping up, please help me.

I am really sorry you are having this problem Have you tried direclty contacting Support by filing a ticket through the “Ask a Question” tab on that linked page? I really believe they will be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

i can't buy gems using my prepaid credit card..

in Account & Technical Support

Posted by: Wulfsbayne.8401

Wulfsbayne.8401

I hate that I have not seen this before because I may be able to help. If you are using a pre-paid card remember that most (if not all) of them have a charge per transaction of usually $1.

I know this because I did the same thing, loaded up 20 bucks and tried to buy 20 bucks worth of gems and it kept getting denied. In desperation I tried buying 10, and it went through instantly. When I went to my account, it showed I had a 9 dollar balance. Posting this here but will also send it as a PM in case you have not got e-mail notices turned on =D

Also Gaile, this MIGHT be worthy of posting on Facebook etc for others that may be having the same issue (provided this resolves the problem).

Main: Dariak Wulfsbayne (Norn Ranger)
Proud member of [OMFG]

i can't buy gems using my prepaid credit card..

in Account & Technical Support

Posted by: Talrune.5130

Talrune.5130

yeah use the new chase liquid prepaid or capital one prepaid they dont have those fees at all fee wise the same as your own atm card if you had an account with them for a checking/savings.