Guild Wars 2

Hi. i have 1 problem. I need to recovery my account.
I know my E-mail and Serial code, but i dont remember my any characters names… i dont have played this game about over year. i dont have any picture/screenshots… : {

How i cant get my account work again?

You will need to contact support. Use the tab at the top of the page and then go to ‘ask a question’ and make out a ticket.

Why do you need a character name? It isn’t necessary to know one to log into Guild Wars 2. All you need when logging in is your email and your password.

And as you are able to log into the forum, you should be able to log into the game.
The info is the same.

Use you email address and look up your password in your browser tools and you should be fine.

That is assuming you mean your GW2 account, for GW1 you do need a char name.

As he said, he needs an account recovery. So I’m guessing support is asking for his character names to make sure the account belongs to him.

I would recommend asking any of your friends who are online for character names.

Strange how you have forgotten your names…

If he had his account stolen and the person deleted all his characters, would knowing the characters name mean anything? The names are only held for 24 hours. After that they conceivably have been taken by other accounts. So, still, he shouldn’t need a character name to get an account back. For example, I have a character named Player X. My account gets stolen and afterwards the name Player X gets taken by another account. If I tell support my character name was Player X, I don’t think that would help them.

The support form asks for one, but I’ve never filled it in (or the serial # info) and I always get prompt response (tho I was never recovering an account……).

Brother Grimm.5176:

The support form asks for one, but I’ve never filled it in (or the serial # info) and I always get prompt response (tho I was never recovering an account……).

This is probably what happened then. He probably was filling out a ticket and got to a question asking him the character name and that stopped him because he couldn’t remember so he went to the forum.

OP, if this is what happened, just put unknown in that space and continue with the ticket. It’s not necessary for you to know a character name to retrieve an account.

I asked support with the request only containing the words “I have forgotten my character name.” and the person emailed back saying they had reset my password with a link to change it.