Guild Wars 2

for the past day and a half ive had so much lag it makes playing impossible i did a -diag and submitted the results in a ticket but havent heard anything since it seems around hop 20 im getting 100% packet loss is there anything in the works to fix this issue or could it be that im based in the us playing on a eu server?

20 —- 25/ 25 =100% 15/ 25 = 60% 206-127-157-86.plaync.com [206.127.157.86]

quick response of any news good or bad would be great as im new to the game bought it so i could play with a friend and im missing out on being able to play the game with him and enjoy the experience

heres my ticket request #196778