Guild Wars 2 Forum - Account & Technical Support

it is not working.

My account is not able to log in to the game, but you can visit the web site, I am a new account, I don’t know what to do, because my English is not very good, who can help me
Thanks a million

(edited 2014-03-27 18:52:41 by Evilhero.4035)

it is not working.

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

You log into the account using the email address associated with your account, not the display name (that seems to be the most common problem with people unable to log into the game).

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

it is not working.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’d be happy to help, if you’re having difficulties. First, as Brother Grimm suggested, try using your e-mail address to log in. If that does not get you into the game, consider submitting a ticket to our Customer Support Team by visiting this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Best of luck, and welcome to Tyria!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet