keep getting error while trying to download game
in Account & Technical Support
Posted by: Dato.4036
keep getting error while trying to download game
keep getting error while trying to download game
in Account & Technical Support
Posted by: Ashley Segovia.8276
Hi Dato,
I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”
Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.
To do this:
1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.
3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)
4. Next go to the “Startup” tab and click the “Disable All” button.
5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.
6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.
To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”
Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.
keep getting error while trying to download game
in Account & Technical Support
Posted by: Dato.4036
same thing
- Crash <—*
Assertion: Failed to load file.
File: ..\..\..\Services\LoadHandle\LoadHandle.cpp(142)
App: Gw2.exe
Pid: 3340
Cmdline: (null)
BaseAddr: 00400000
ProgramId: 101
Build: 15544
When: 2012-09-20T00:24:32Z 2012-09-19T19:24:32-05:00
Uptime: 0 days 0:00:02
Flags: 0
Attachments:
keep getting error while trying to download game
in Account & Technical Support
Posted by: Ashley Segovia.8276
Hi Dato – Are you able to provide the full crash report? You can find this by navigating to Documents\Guild Wars 2. The report will be an ArenaNet.log file.
keep getting error while trying to download game
in Account & Technical Support
Posted by: Dato.4036
All I see is a lot of files called corrupt.
keep getting error while trying to download game
in Account & Technical Support
Posted by: Dato.4036
found it was hiding
Attachments:
keep getting error while trying to download game
in Account & Technical Support
Posted by: Dato.4036
Tried new graphics drivers. Still same thing.
keep getting error while trying to download game
in Account & Technical Support
Posted by: Dato.4036
- Crash <—*
Assertion: Failed to load file.
File: ..\..\..\Services\LoadHandle\LoadHandle.cpp(142)
App: Gw2.exe
Pid: 2628
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15544
When: 2012-09-20T01:19:04Z 2012-09-19T20:19:04-05:00
Uptime: 0 days 0:00:01
Flags: 0
- System <—*
Name: MARTYS-PC
IpAddr: 75.64.252.174
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)
- System Memory <—*
Physical: 14614MB/16351MB 89%
Paged: 29939MB/32700MB 91%
Virtual: 3020MB/ 4095MB 73%
Load: 10%
CommitTotal: 2761MB
CommitLimit: 32700MB
CommitPeak: 2761MB
SystemCache: 530MB
HandleCount: 18840
ProcessCount: 58
ThreadCount: 1015
- Process Memory <—*
Private: 893MB
WorkingSet: 87MB
PeakWorkingSet: 91MB
PageFaults: 54183
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]
- SerialLoader0 Thread 0×1154 <—*
- Trace <—*
Pc:0085e24b Fr:37a4fef8 Rt:00834a91 Arg:00a4ff08 0163ab68 01048997 37a40000
Pc:00834a91 Fr:37a4ff14 Rt:0089032a Arg:00000000 06ed0e00 03545328 00000002
Pc:0089032a Fr:37a4ff30 Rt:006486cf Arg:00000000 03545328 00000000 37a4ff7c
Pc:006486cf Fr:37a4ff44 Rt:0089b2fd Arg:06ed0e00 db03f92d 00000000 03545328
Pc:0089b2fd Fr:37a4ff7c Rt:0089b3a5 Arg:00000000 37a4ff94 7662339a 03545328
Pc:0089b3a5 Fr:37a4ff88 Rt:7662339a Arg:03545328 37a4ffd4 77299ef2 03545328
Pc:7662339a Fr:37a4ff94 Rt:77299ef2 Arg:03545328 4092a6ce 00000000 00000000
Pc:77299ef2 Fr:37a4ffd4 Rt:77299ec5 Arg:0089b323 03545328 00000000 00000000
Pc:77299ec5 Fr:37a4ffec Rt:00000000 Arg:0089b323 03545328 00000000 00000000
- Thread registers <—*
eax=37a4fad8 ebx=00000000 ecx=00000000 edx=0000003c esi=00000000 edi=00000000
eip=0085e24b esp=37a4feec ebp=37a4fef8
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
eax-32 37A4FAB8 656c6946 0064e205 00000000 37a4fb28
eax-16 37A4FAC8 749bb9aa 37a4fb28 749bb9bc 37a4fad8
eax 0 37A4FAD8 80000003 00000000 00000000 749bb9bc
eax16 37A4FAE8 00000002 00000002 077e8d30 00000280
eax+32 37A4FAF8 202c3834 0000003c 37a4fe60 37a4fbe0
eax+48 37A4FB08 37a4fb2c 0089ef03 37a4fbe0 00000000
- Code <—*
0085E22B 10566828 a03d016a 02e8f743 deff83c4 .Vh(.=.j…C….
0085E23B 0c688e00 0000ba08 fb3d01b9 2c9e3d01 .h…….=..,.=.
0085E24B e87001df ff5e5dc2 0400cccc cccccccc .p…^]………
0085E25B cccccccc cc568bf1 8b068b50 10ffd285 …..V…..P….
0085E26B c0741468 94000000 ba08fb3d 01b974fb .t.h…….=..t.
0085E27B 3d01e83e 01dfff8d 4e0833d2 5ee9736a =..>….N.3.^.sj
- Stack <—*
37A4FEEC 0085e250 0000008e 077ef540 37a4ff14 P……..~....7 37A4FEFC 00834a91 00a4ff08 0163ab68 01048997 .J......h.c..... 37A4FF0C 37a40000 db03f945 37a4ff30 0089032a ...7E...0..7*... 37A4FF1C 00000000 06ed0e00 03545328 00000002 ........(ST..... 37A4FF2C 06ed0e04 37a4ff44 006486cf 00000000 ....D..7..d..... 37A4FF3C 03545328 00000000 37a4ff7c 0089b2fd (ST.....|..7.... 37A4FF4C 06ed0e00 db03f92d 00000000 03545328 ....-.......(ST. 37A4FF5C 03545328 80000003 37a4ff50 37a4f520 (ST.....P..7 ..7 37A4FF6C 37a4ffc4 0089b460 edf45c31 00000000 ...7`...1\...... 37A4FF7C 37a4ff88 0089b3a5 00000000 37a4ff94 ...7...........7 37A4FF8C 7662339a 03545328 37a4ffd4 77299ef2 .3bv(ST....7..)w 37A4FF9C 03545328 4092a6ce 00000000 00000000 (ST....……..
37A4FFAC 03545328 80000003 766476f7 766476f7 (ST……vdv.vdv
37A4FFBC 37a4ffa0 37a4f524 ffffffff 772d71d5 …7$..7…..q-w
37A4FFCC 001e9c2a 00000000 37a4ffec 77299ec5 *……….7..)w
37A4FFDC 0089b323 03545328 00000000 00000000 #…(ST………
37A4FFEC 00000000 00000000 0089b323 03545328 ……..#…(ST.
- Error Logs <—*
Warning: changing size of versioned file 0×00000794:0×00000cb0 from 491288 to 296088
Decode was cancelled in the middle of a file-load (0×000484980). Corrupted?
File size mismatch from archive for 0×000484980; expected = 3248, actual = 0
File 0×00048498 not found in main archive.
Deleting file 0×00048498
Failed to load file 0×000484980
- DirectX Device Info <—*
VendorId = 0×10de
DeviceId = 0×1080
Version = 9.18.0013.0623
Description = NVIDIA GeForce GTX 580
Compat = 0×00100800
VidMem = 3072 MB