Guild Wars 2

prolly anet will delete it or ban me when read this up but im on the point i really dc anymore

a couple of days ago my mobile was exposed to water and sadly it wont turn on ever again , so i went happily submit a ticket to ask em to remove it becuz i have a dynamic ip and coul become a problem in a future .

on the ticket i submit the info everything (besides serial code) even credit card used on account etc, even the stupid bills they send me everytime i purchase everything i sent em like 5 but i have like nearly 20-50.

the first reply i got was 4 days later , the reply had nothing on it but the very same questions i answer alredy once just with another gm signature, so i said ok np i answer again, for next reply i had to go on forums and post for more than 7 days tickets, so next reply i get is -we cant prove ur the owner of this account-.

so i explain why i dont have the serial i explain that xxxxxxxxxxxx email and provided the email name correctly was changed to xxxxxxxxxxx email , just for a security issue i had on were i lost acces to mentioned address , i made sure to tell what was the first email and when exactly was changed and to wich email was changed to.

so sadly i cant access that xxxxxx email i had b4 i lost complete acces to it.
i can acces to the current email thought but i doubt thats significant the email change was more than a year ago.

atm i still have access to my account and can still play w/o a prob, the problem here is since anet decided that credit card numbers isnt enough proof and all the other info the only legit proof acording to anet is a serial code (that is actually digital edition) LOL

so my only 2 options here is
-repair my mobile and do it myself that will average cost me around $300 usd (and demand anet or something <- lol i wish)

-wipe my own account <- haha and buy a new acc and rebuild from what i wiped on my very own account

sadly i will lose 2 years of work on my account prolly what hurts more is my wvw rank and my skins cuz i have a lot o_o

i know some mobile ussers have been able to deal with this, but theres also the unlucky ones as i do , if i knew this would happen i’d just keep email authentication from the begining.

all left 2 say is thx anet for treating ur customers in such a valuable way

ps: also i wonder how will end my account like 2-3 years after full inactivity will the facepalm themselfs saying just ouch… idk

Unkillable.5604:

ps: also i wonder how will end my account like 2-3 years after full inactivity will the facepalm themselfs saying just ouch… idk

Can’t answer the first part.

But as for the ps, all accounts are active even if you’re not playing them, unless ANet closes them for misconduct.

Azala Yar.7693:

Unkillable.5604:

ps: also i wonder how will end my account like 2-3 years after full inactivity will the facepalm themselfs saying just ouch… idk

Can’t answer the first part.

But as for the ps, all accounts are active even if you’re not playing them, unless ANet closes them for misconduct.

well thats sad theyll have an active account until the game dies and no one will be able to use it not me not a hacker not anyone . xD

Didn’t you make a thread earlier in another forum (Mobile and gw2) and said that the information you gave them was age of account (hacker could know), character names (hacker could know) and credit card used to buy gems (not the credit card that was used to buy the game and which is the credit card they require as proof).

In other words, in the other thread (where you deleted your posts) the information you said you gave support was not the information they need to prove ownership.

You need to contact them again and tell them what they need to know.

Just a flesh wound.3589:

Didn’t you make a thread earlier in another forum (Mobile and gw2) and said that the information you gave them was age of account (hacker could know), character names (hacker could know) and credit card used to buy gems (not the credit card that was used to buy the game and which is the credit card they require as proof).

In other words, in the other thread (where you deleted your posts) the information you said you gave support was not the information they need to prove ownership.

You need to contact them again and tell them what they need to know.

the reason why i delete em is cuz i wanted to wait for a very last reply from em, and no i provided every single piece of information ,besides serial code (digital edition) wich is more likely to be hacked , actually that info was on the mail i got hacked a year ago the one i dont have acces 2 so ya. for them the valuable info is what i got hacked lol but not the bills from the game wich is hirlarious

actually once i wipe my very own account cuz it seems what i need to do , ima copy paste here the tickets i wont do it yet cuz it will comprimise an alredy lost account ha ha

also u say u need to contact em , so they make me wait nearly 8-10 days just to tell me again they need serial? ……..

You need to look up the Credit card that was used to buy the account if nothing else or you need to take your phone to the place that sells them and see about getting the chip replaced. Try contacting your bank to see if they have the credit card record on file.

The problem is not ANet’s negligence. The problem is that you have not yet provided the necessary information to prove ownership. The information you have provided so far is information that an account stealer can provide and ANet not confirming ownership on that basis is not negligence. So, yes. You need to contact and work with them.

Complaining on the forum will do nothing for you.

Just a flesh wound.3589:

You need to look up the Credit card that was used to buy the account if nothing else or you need to take your phone to the place that sells them and see about getting the chip replaced. Try contacting your bank to see if they have the credit card record on file.

The problem is not ANet’s negligence. The problem is that you have not yet provided the necessary information to prove ownership. The information you have provided so far is information that an account stealer can provide and ANet not confirming ownership on that basis is not negligence. So, yes. You need to contact and work with them.

Complaining on the forum will do nothing for you.

it wont the thing here is im giving up on my own account , also ill let u judge if its anet negligence or not when i link the tickets from my email, as i said i provided all respective info, no need to believe me ull see for urself, when i fell its all done ill just copy paste tickets even if they compromise my acc info i wont need my own account anymore i guess , sadly saying it but anet wont do anything .

but probably my tickets would let other people learn and see how their support care for em mainly for people that acutally spend real money in game and not gold.

but as i said ull get ur own judgement once u see the tickets

if i was looking for a fix i would have bring this up on account issues forum, the thing is simply im giving up , prolly ull understand once i link tickets or prolly u wont ever cuz im guessing ur one of the “lucky” or in wich all case “smart ones” never lost their serial w.e

but just think about this how did i change my email if u read i mentioned i changed my email 1 year ago , my email was hacked , and i didnt had serial code aswell, i just provided same info i did this time , and they changed my email but it seems support care less nowadays idk

If they ask for something..and you dont give it…then thats your fault…not theirs..they wont give out information to someone unless they can prove the account is theres.

Also, i changed my email, its way easier to change an email. You submit a ticket. I had it taken care of in a day, i just had to give them a new email address. Again, if you want to give up, go ahead, sucks though for you. I have yet to have a bad experience with anets support. shrugs

Unkillable.5604:

Just a flesh wound.3589:

You need to look up the Credit card that was used to buy the account if nothing else or you need to take your phone to the place that sells them and see about getting the chip replaced. Try contacting your bank to see if they have the credit card record on file.

The problem is not ANet’s negligence. The problem is that you have not yet provided the necessary information to prove ownership. The information you have provided so far is information that an account stealer can provide and ANet not confirming ownership on that basis is not negligence. So, yes. You need to contact and work with them.

Complaining on the forum will do nothing for you.

it wont the thing here is im giving up on my own account , also ill let u judge if its anet negligence or not when i link the tickets from my email, as i said i provided all respective info, no need to believe me ull see for urself, when i fell its all done ill just copy paste tickets even if they compromise my acc info i wont need my own account anymore i guess , sadly saying it but anet wont do anything .

but probably my tickets would let other people learn and see how their support care for em mainly for people that acutally spend real money in game and not gold.

but as i said ull get ur own judgement once u see the tickets

if i was looking for a fix i would have bring this up on account issues forum, the thing is simply im giving up , prolly ull understand once i link tickets or prolly u wont ever cuz im guessing ur one of the “lucky” or in wich all case “smart ones” never lost their serial w.e

but just think about this how did i change my email if u read i mentioned i changed my email 1 year ago , my email was hacked , and i didnt had serial code aswell, i just provided same info i did this time , and they changed my email but it seems support care less nowadays idk

So you got the email your registered your account with originally compromised, didn’t bother to even list your game SN on a text file or a crummy paper on a notebook, mysteriously lost info on the cc you used to buy the account and Anet is the negligent party?

Right…. I don’t think you won’t find any sympathy for you here.

Izaya.2906:

Unkillable.5604:

Just a flesh wound.3589:

You need to look up the Credit card that was used to buy the account if nothing else or you need to take your phone to the place that sells them and see about getting the chip replaced. Try contacting your bank to see if they have the credit card record on file.

The problem is not ANet’s negligence. The problem is that you have not yet provided the necessary information to prove ownership. The information you have provided so far is information that an account stealer can provide and ANet not confirming ownership on that basis is not negligence. So, yes. You need to contact and work with them.

Complaining on the forum will do nothing for you.

it wont the thing here is im giving up on my own account , also ill let u judge if its anet negligence or not when i link the tickets from my email, as i said i provided all respective info, no need to believe me ull see for urself, when i fell its all done ill just copy paste tickets even if they compromise my acc info i wont need my own account anymore i guess , sadly saying it but anet wont do anything .

but probably my tickets would let other people learn and see how their support care for em mainly for people that acutally spend real money in game and not gold.

but as i said ull get ur own judgement once u see the tickets

if i was looking for a fix i would have bring this up on account issues forum, the thing is simply im giving up , prolly ull understand once i link tickets or prolly u wont ever cuz im guessing ur one of the “lucky” or in wich all case “smart ones” never lost their serial w.e

but just think about this how did i change my email if u read i mentioned i changed my email 1 year ago , my email was hacked , and i didnt had serial code aswell, i just provided same info i did this time , and they changed my email but it seems support care less nowadays idk

So you got the email your registered your account with originally compromised, didn’t bother to even list your game SN on a text file or a crummy paper on a notebook, mysteriously lost info on the cc you used to buy the account and Anet is the negligent party?

Right…. I don’t think you won’t find any sympathy for you here.

still i find myself that CREDIT CARD NUMBER WICH THE GAME WAS BOUGHT WITH + the bill of the game is more than enough proof dont u read?

only thing i wont post is my credit card cuz that would be stupid u know xD , but i will post the bill from the game

anyhow ill post it once i wipe my own account

You’re planning to post sensitive information on the forum and wipe your account, but you haven’t even lost your account yet. By your own statement you are only worried that one day you might permanently lose access to the account because the phone that you have authentication is dead.

Why don’t you try to get the phone fixed and try contacting the bank to pull up records for that credit card number before you post sensitive account information?

Just a flesh wound.3589:

You’re planning to post sensitive information on the forum and wipe your account, but you haven’t even lost your account yet. By your own statement you are only worried that one day you might permanently lose access to the account because the phone that you have authentication is dead.

Why don’t you try to get the phone fixed and try contacting the bank to pull up records for that credit card number before you post sensitive account information?

as i said alredy i have the bill were i bought the game lol 39 usd it even haves a code like the bill itself

also fixing my phone costs 300 usd +- wich is aprox 9 gw2 accounts…….. is not that my account is not that money worth to me but i simply dont have 300 usd to spare on a phone honestly

and ya i havent lost access but i will eventually as i mentioned i have a DYNAMIC IP wich changes every now and then the very moment it changes it will require me to verify …….thing that i wont be able to do in consecuence my account will be lock

and yes the lesson is more than valuable
1 never trust games support, w.e is the reason to much work or w.e they dont care anything but $ as all good company

2 WRITE DOWN ur serial always when buy a digital edition i never had a prob with this cuz this is actually the only digital game i got all others are boxy

3 if ur reading this post and u have lost ur serial DO NOT bound a phone to ur account u can screw urself, also if u did lost ur serial and have a phone bound this always a good time to change it b4 ur phone dies and u end like me

Unkillable.5604:

Just a flesh wound.3589:

You’re planning to post sensitive information on the forum and wipe your account, but you haven’t even lost your account yet. By your own statement you are only worried that one day you might permanently lose access to the account because the phone that you have authentication is dead.

Why don’t you try to get the phone fixed and try contacting the bank to pull up records for that credit card number before you post sensitive account information?

as i said alredy i have the bill were i bought the game lol 39 usd it even haves a code like the bill itself

also fixing my phone costs 300 usd +- wich is aprox 9 gw2 accounts…….. is not that my account is not that money worth to me but i simply dont have 300 usd to spare on a phone honestly

and ya i havent lost access but i will eventually as i mentioned i have a DYNAMIC IP wich changes every now and then the very moment it changes it will require me to verify …….thing that i wont be able to do in consecuence my account will be lock

and yes the lesson is more than valuable
1 never trust games support, w.e is the reason to much work or w.e they dont care anything but $ as all good company

2 WRITE DOWN ur serial always when buy a digital edition i never had a prob with this cuz this is actually the only digital game i got all others are boxy

3 if ur reading this post and u have lost ur serial DO NOT bound a phone to ur account u can screw urself, also if u did lost ur serial and have a phone bound this always a good time to change it b4 ur phone dies and u end like me

So, are you going to contact the bank and have them pull the records to see if they can find the credit card information? That information might be what you need to prove ownership. After that you can get the phone authentication disabled.

Just a flesh wound.3589:

Unkillable.5604:

Just a flesh wound.3589:

You’re planning to post sensitive information on the forum and wipe your account, but you haven’t even lost your account yet. By your own statement you are only worried that one day you might permanently lose access to the account because the phone that you have authentication is dead.

Why don’t you try to get the phone fixed and try contacting the bank to pull up records for that credit card number before you post sensitive account information?

as i said alredy i have the bill were i bought the game lol 39 usd it even haves a code like the bill itself

also fixing my phone costs 300 usd +- wich is aprox 9 gw2 accounts…….. is not that my account is not that money worth to me but i simply dont have 300 usd to spare on a phone honestly

and ya i havent lost access but i will eventually as i mentioned i have a DYNAMIC IP wich changes every now and then the very moment it changes it will require me to verify …….thing that i wont be able to do in consecuence my account will be lock

and yes the lesson is more than valuable
1 never trust games support, w.e is the reason to much work or w.e they dont care anything but $ as all good company

2 WRITE DOWN ur serial always when buy a digital edition i never had a prob with this cuz this is actually the only digital game i got all others are boxy

3 if ur reading this post and u have lost ur serial DO NOT bound a phone to ur account u can screw urself, also if u did lost ur serial and have a phone bound this always a good time to change it b4 ur phone dies and u end like me

So, are you going to contact the bank and have them pull the records to see if they can find the credit card information? That information might be what you need to prove ownership. After that you can get the phone authentication disabled.

Does he not know his own card information? Is it not available to him on hand? I had a similar issue with authenticator at one point: I had bought a new phone but the Google authenticator app would crash as soon as it opened. Contacted Arenanet CS, filled out the form, gave credit card info(a card that was used on the account), and they disabled the authenticator.

I’m not seeing where the problem is here.

Just a flesh wound.3589:

Unkillable.5604:

Just a flesh wound.3589:

You’re planning to post sensitive information on the forum and wipe your account, but you haven’t even lost your account yet. By your own statement you are only worried that one day you might permanently lose access to the account because the phone that you have authentication is dead.

Why don’t you try to get the phone fixed and try contacting the bank to pull up records for that credit card number before you post sensitive account information?

as i said alredy i have the bill were i bought the game lol 39 usd it even haves a code like the bill itself

also fixing my phone costs 300 usd +- wich is aprox 9 gw2 accounts…….. is not that my account is not that money worth to me but i simply dont have 300 usd to spare on a phone honestly

and ya i havent lost access but i will eventually as i mentioned i have a DYNAMIC IP wich changes every now and then the very moment it changes it will require me to verify …….thing that i wont be able to do in consecuence my account will be lock

and yes the lesson is more than valuable
1 never trust games support, w.e is the reason to much work or w.e they dont care anything but $ as all good company

2 WRITE DOWN ur serial always when buy a digital edition i never had a prob with this cuz this is actually the only digital game i got all others are boxy

3 if ur reading this post and u have lost ur serial DO NOT bound a phone to ur account u can screw urself, also if u did lost ur serial and have a phone bound this always a good time to change it b4 ur phone dies and u end like me

So, are you going to contact the bank and have them pull the records to see if they can find the credit card information? That information might be what you need to prove ownership. After that you can get the phone authentication disabled.

i really think ur not reading me or my language barrier is way way much
i have the record…….. i sent the record to anet alredy
and the answer i got was

we cant still prove ur the owner of the account if u have more information to add we could keep helping if not we can close the ticket.

also on my guild forums a friend just told me he had same issue and he only had to give em the email he uses to login and got fixed asap.

i alredy gave em the email i use to loging , THE SO CALLED BANK RECORD, among other info….. this is why i think anet is being negligent….. but u guys can take ur own conclusion when again i post here the tickets … INCLUDING WITH THE BANK RECORD

Unkillable.5604:

Just a flesh wound.3589:

Unkillable.5604:

Just a flesh wound.3589:

You’re planning to post sensitive information on the forum and wipe your account, but you haven’t even lost your account yet. By your own statement you are only worried that one day you might permanently lose access to the account because the phone that you have authentication is dead.

Why don’t you try to get the phone fixed and try contacting the bank to pull up records for that credit card number before you post sensitive account information?

as i said alredy i have the bill were i bought the game lol 39 usd it even haves a code like the bill itself

also fixing my phone costs 300 usd +- wich is aprox 9 gw2 accounts…….. is not that my account is not that money worth to me but i simply dont have 300 usd to spare on a phone honestly

and ya i havent lost access but i will eventually as i mentioned i have a DYNAMIC IP wich changes every now and then the very moment it changes it will require me to verify …….thing that i wont be able to do in consecuence my account will be lock

and yes the lesson is more than valuable
1 never trust games support, w.e is the reason to much work or w.e they dont care anything but $ as all good company

2 WRITE DOWN ur serial always when buy a digital edition i never had a prob with this cuz this is actually the only digital game i got all others are boxy

3 if ur reading this post and u have lost ur serial DO NOT bound a phone to ur account u can screw urself, also if u did lost ur serial and have a phone bound this always a good time to change it b4 ur phone dies and u end like me

So, are you going to contact the bank and have them pull the records to see if they can find the credit card information? That information might be what you need to prove ownership. After that you can get the phone authentication disabled.

i really think ur not reading me or my language barrier is way way much
i have the record…….. i sent the record to anet alredy
and the answer i got was

we cant still prove ur the owner of the account if u have more information to add we could keep helping if not we can close the ticket.

What did you actually put on the form?(Don’t actually post sensitive info. Just bluntly describe it.)

Geneaux.9547:

Just a flesh wound.3589:

Unkillable.5604:

Just a flesh wound.3589:

You’re planning to post sensitive information on the forum and wipe your account, but you haven’t even lost your account yet. By your own statement you are only worried that one day you might permanently lose access to the account because the phone that you have authentication is dead.

Why don’t you try to get the phone fixed and try contacting the bank to pull up records for that credit card number before you post sensitive account information?

as i said alredy i have the bill were i bought the game lol 39 usd it even haves a code like the bill itself

also fixing my phone costs 300 usd +- wich is aprox 9 gw2 accounts…….. is not that my account is not that money worth to me but i simply dont have 300 usd to spare on a phone honestly

and ya i havent lost access but i will eventually as i mentioned i have a DYNAMIC IP wich changes every now and then the very moment it changes it will require me to verify …….thing that i wont be able to do in consecuence my account will be lock

and yes the lesson is more than valuable
1 never trust games support, w.e is the reason to much work or w.e they dont care anything but $ as all good company

2 WRITE DOWN ur serial always when buy a digital edition i never had a prob with this cuz this is actually the only digital game i got all others are boxy

3 if ur reading this post and u have lost ur serial DO NOT bound a phone to ur account u can screw urself, also if u did lost ur serial and have a phone bound this always a good time to change it b4 ur phone dies and u end like me

So, are you going to contact the bank and have them pull the records to see if they can find the credit card information? That information might be what you need to prove ownership. After that you can get the phone authentication disabled.

Does he not know his own card information? Is it not available to him on hand? I had a similar issue with authenticator at one point: I had bought a new phone but the Google authenticator app would crash as soon as it opened. Contacted Arenanet CS, filled out the form, gave credit card info(a card that was used on the account), and they disabled the authenticator.

I’m not seeing where the problem is here.

The credit card information he gave them was not the card used to buy the account but another card. I’m assuming that he no longer has that card from when he bought the account and I’m trying to suggest a way to find the information. I’m pretty sure bank statements have information, either part of the card number such as the last 4 numbers or the name and phone number of the credit card company. He could call them to get that number or at least the last 4 numbers of that card and give that information to ANet to help prove ownership.

His deleted post from the original thread specifically said the card he gave was not the card used to buy the game which is what I’m basing my statements on.

i actually tried it but to be able to sync the phone authenticator u dont actually need the old phone number but u somekind of number that was given to u when first turned in ur authenticator like ur number doesnt mather at all but this like secret key wich i didnt wrote down lol i thought it was just a small part of that 2step sync and done never thought i would need it on a future + there was no statement on site when bounding my phone that i would actually need that.

but if u know a way onwich i actually can use my old phone number thing on new one then ill apreciate it xD. but i read about it and its not ur phone number what u need but the “serial for authenticator” i just call it serial cuz idk whats the name for that

didnt remember about this but among those skins i even have a couple of fused skins wich arent available ingame anymore -tear- ;..;

Yeah, that was me early at the day, with my brain not functioning properly yet. No, the authenticator indeed has an unique key that is generated once and is not dependant on phone number.

You posted in the Sticky, ‘Tickets for Review’, just yesterday. You might consider giving the Support Lead time to respond.

You can’t close out your account by posting all your account’s sensitive information here on the forums; you may lose forum privileges, though. That would be a fool-hardy thing to do.

This belongs in Account Issues, rather than GD, and in the proper thread, which is the Sticky you already posted in. You may find your forum account actioned; it may behoove you to read the Forum Rules found on the main page.

Good luck.

yup i do have access to the email i really dont want em to change email i just want em to get the account back to email authentication insteed phone thats it
the only thing i think i didnt inlcude of what u mentioned is the birthday i think

like this is what i mean if i was a hacker or something , i would like my email to change in case i wanted to steal the account, and in case i just wanted the items i wouldnt bother making a post i would just wiped the account instantly lol.

inculpatuscedo.9234 yup i did on “tickets for review” just to correct u a bit i did on tickets with more than 3 days and 4 days after i placed it on more than 7 days tickets and finally yesterday i got my final answer wich was they cant help me

and i know u try to help telling me that i might lose my forums account by posting sensitive info but i wont have an ig account so what will be the use of having forums account?

like im using em now but ifi post sensitive stuf it just means i wiped my account no use for forums then like honestly

Also they dont respond on the weekends, on the forums, so you are going to have to wait.

There is no post from the Support Lead about your ticket number. Getting a response from the CS Team isn’t how that thread works. That thread is supposed to be for a final review from the Support Lead, Michael.

Good luck.

Inculpatus cedo.9234:

There is no post from the Support Lead about your ticket number. Getting a response from the CS Team isn’t how that thread works. That thread is supposed to be for a final review from the Support Lead, Michael.

Good luck.

trust me i really got my answer , if i post ticket ull see dates honestly i dont win anything here on lying srsly .

its not like Support will magically fix it because im doing this. they wont im like really at least 90% sure they wont and i myself gave up trying.

everytime they reply my ticket they asked me same questions, they didnt even state this is wrong info or u missed this they just replied with same form everytime, and im pretty sure info was right not like i dont know my real name o_O

every reply was like telling me “hey im not reading what ur typing, keep typing it pls, until i finish having fun of you” or thats how i felt it

Unkillable.5604:

Inculpatus cedo.9234:

There is no post from the Support Lead about your ticket number. Getting a response from the CS Team isn’t how that thread works. That thread is supposed to be for a final review from the Support Lead, Michael.

Good luck.

trust me i really got my answer , if i post ticket ull see dates honestly i dont win anything here on lying srsly .

its not like Support will magically fix it because im doing this. they wont im like really at least 90% sure they wont and i myself gave up trying.

everytime they reply my ticket they asked me same questions, they didnt even state this is wrong info or u missed this they just replied with same form everytime, and im pretty sure info was right not like i dont know my real name o_O

every reply was like telling me “hey im not reading what ur typing, keep typing it pls, until i finish having fun of you” or thats how i felt it

And now you do truly have your answer in the Review thread: ‘1484755 Still working on ownership verification’

It is always best to try to understand what the posters here are saying when trying to assist you.

Good luck.

Inculpatus cedo.9234:

Unkillable.5604:

Inculpatus cedo.9234:

There is no post from the Support Lead about your ticket number. Getting a response from the CS Team isn’t how that thread works. That thread is supposed to be for a final review from the Support Lead, Michael.

Good luck.

trust me i really got my answer , if i post ticket ull see dates honestly i dont win anything here on lying srsly .

its not like Support will magically fix it because im doing this. they wont im like really at least 90% sure they wont and i myself gave up trying.

everytime they reply my ticket they asked me same questions, they didnt even state this is wrong info or u missed this they just replied with same form everytime, and im pretty sure info was right not like i dont know my real name o_O

every reply was like telling me “hey im not reading what ur typing, keep typing it pls, until i finish having fun of you” or thats how i felt it

And now you do truly have your answer in the Review thread: ‘1484755 Still working on ownership verification’

It is always best to try to understand what the posters here are saying when trying to assist you.

Good luck.

they say still working on verification but they just closed my ticket how does it works exactly then?

also still working on ownership verification for 12 days now? got to be kidding me honestly

No wonder you had so much trouble. Probably not the best idea to use false information when creating an account.

Still, good to hear access was restored.

Inculpatus cedo.9234:

No wonder you had so much trouble. Probably not the best idea to use false information when creating an account.

Still, good to hear access was restored.

OMG. Lol. He gave them fake information when setting up the account and then blamed ANet when his real information didn’t match the fake and caused problems proving ownership?

That’s….interesting. Lol.

“fake information”

… or, the real information of the previous owner. Ever had a major IP change? That’ll be fun to prove.

Support NEEDS to absolutely prove you are the original purchaser of the account. We should all be happy they are doing that part of their job.

That being said, I’m pretty sure nobody here but the OP (and likely the Support team) really knows the truth behind this rather “sketchy” tale.