Guild Wars 2

exactly two weeks ago I noticed that I had massive lags in the game, porting enemies, skill lags and even salvaging stuff in my inventory was affected by it, so basically everything I did was affected so I started digging why.

1. Check ingame Ping.
First I had a ping of 20ish which is normal for my connection. But this surprised me because this shouldn’t be the case if I have lags so I waited and there it was lag spikes that aren’t even recognized by the ingame ping and lag spikes that were between 1000-2000 ping. Unplayable! Avg Ping stayed at ~200

2. Check network connection with speedtest etc
So there was definitely something wrong and I need to figure out why, fast. Speedtest showed nothing interesting just the usual 150mbit down and 5mbit up speed, even switching servers didn’t influence anything at all, ping was to each server under 15ms. How about other conntections? While watching music from youtube, downloading well everything that is going up and down my connection I tested with zero influence on my latency.

3. Ressourcemonitor
while digging for clues what I can check next I found the windows ressourcemonitor and found something interesting. Gw2 is connecting to three different IPs one of this is 64.25.47.XXX, in the last week, every time I was connected to this IP which ended to 110,111,112,113 I had massive lags. The last few days I was connected to 114 and 115 and everything was fine.

Simultaneously I ran pingplotter to see how my connection is routed to the endpoint. Since I live in Germany I was routed over Frankfurt which in my case is the worst routing I could possibly had because of the ping problem. I contacted my ISP and told them my problem but since I was connected to “working” server IPs I thought this matter was resolved.

Until today, I just wanted to play a ranked match and as soon as I joined a match I got the lags again, checked ressourcemonitor and I was connected to 64.25.47.111 again.

So here I am … sitting in the pvp lobby Avg ping 120 and every few seconds a ping of 1000. whats going on?

Daraku.5389:

Simultaneously I ran pingplotter to see how my connection is routed to the endpoint. Since I live in Germany I was routed over Frankfurt which in my case is the worst routing I could possibly had because of the ping problem. I contacted my ISP and told them my problem but since I was connected to “working” server IPs I thought this matter was resolved.

So that would be the issue still. Unless that hop you cross over is fixed, it will have problems. There will be times you don’t use it, and times you do.

Im getting this too. the pingspike is so bad i am being d/c when switching maps

Ellieanna.5027:

So that would be the issue still. Unless that hop you cross over is fixed, it will have problems. There will be times you don’t use it, and times you do.

the funny thing is the hops are the same … its only the ip address that kills it

Started happening to me too yesterday in TD, i thought it was just caused by too many effects, but even after the meta ended and i tried several other maps on different servers i could not see any difference in my fps or lags. Now i cant even play properly, please fix this, i love playing this game, buying all the things in gemstore. Many players would hate having to quit the game now.

Krinstin.6287:

Started happening to me too yesterday in TD, i thought it was just caused by too many effects, but even after the meta ended and i tried several other maps on different servers i could not see any difference in my fps or lags. Now i cant even play properly, please fix this, i love playing this game, buying all the things in gemstore. Many players would hate having to quit the game now.

Mods this is another example of why we need a sticky about this.

Here you go guys. No problems with Anet servers. I have latency issues from the US when hitting tellianet. But no problems with the actual Anet servers.

tested today again got the 110, 113 and 115 IP, no changes. Overall latency seems fine but where are the lags coming from?

PL means packet loss. It’s red on the left. You have a lot of packet loss on 2 then again on 6. You can see on 6 Frankfurt level 3 you are getting a lot of latency with packet loss. Anet is giving you like .3% PL which is probably due to the latency issues. But regardless .3% is not noticeable

as far as I understand Pingplotter is that it will ping every hop, but if this hop is not being able to be pinged then you get 100% packet loss which should be the case of my second hop. since frankfurt has about 20% pl pings are getting there but some go missing and I need to talk to my ISP again. But I had the same behavior while getting a playable connection under a different IP.

Here’s mine. I started to experience lag since yesterday. normally my ping is 200+ and below 300 is good enough for me to play. Here’s my WinMtr too. I already send ticket to support but no respond yet. I’m from SEA region.

so since my ISP just told me that “everything is fine with my connection” I would really like to have this resolved

Daraku.5389:

so since my ISP just told me that “everything is fine with my connection” I would really like to have this resolved

What? Of course your ISP is going to say that. It’s not your ISP that is at fault here it is a at the hop that I already discussed. I’m not sure where the confusion is here.

But if the game was having issues you would see more packet loss at Anet on ping plotter. Furthermore everyone would have the same issues you are having. One person having issues and another person not having issues on the same IP means it is not the servers fault.

Daraku.5389:

so since my ISP just told me that “everything is fine with my connection” I would really like to have this resolved

Anet can’t fix it. Yes, your ISP is correct when saying “everything is fine with your connection”. But what your ISP isn’t doing is contacting the hop in question and letting them know about the issue it’s having.

That’s on your ISP and the owner of the hop. Anet isn’t responsible for it.