missing gems from gem store

missing gems from gem store

in Account & Technical Support

Posted by: heyoldguy.2578

heyoldguy.2578

this morning, 8/23/16, i bought 600 gems with game gold shortly after the update was available and loaded, then shortly afterwards bought another 195 gems to make 800 total gems, since i had 5 gems to start with. now, all but the 5 gems have disappeared, and my gold is still at the same total it was after buying the gems. please look into this.

missing gems from gem store

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

All accounts were rolled back.

For an individualized response, you can contact the CS Team via the ‘Support’ link above/below.

Good luck.

missing gems from gem store

in Account & Technical Support

Posted by: heyoldguy.2578

heyoldguy.2578

thanks, that helped me trace back 600 gems…i’d borrowed 200g from my wife to get those. things still don’t seem properly sorted on the other 195 gems though—oh well, lol

missing gems from gem store

in Account & Technical Support

Posted by: heyoldguy.2578

heyoldguy.2578

on second thought, the rest are explained as just never having happened…sort of a ground hog’s day effect

so at least all i really lost was some time i’ll never get back