my tickets dont get awnsered
Nobody on the forums can help you, and anet definitely won’t discuss this in public.
You should get a response, not just a closed ticket, from anet support — did they tell you explicitly they couldn’t explain what you did wrong, or something else?
Anyway, odds are that the root cause is from the way you talk to others. It’s probably something you think is “perfectly reasonable”, such as talking about other people’s performance in-game, or the way you use language when you disagree with them.
I’m sorry nobody here can give you more direct guidance. :/
My Tickets they wont awnser so this is the only way
i dont actually talk to people in game mostly talk to the 2 other that got banned
i think i got banned because i hang out with them wich doent seem valid
Search Tickets
ID
6332738
SUBJECT
read
CREATED: 5 hours ago
LAST ACTIVITY:1 hour ago
ID
6332470
SUBJECT
ban almost over
CREATED: 15 hours ago
LAST ACTIVITY:11 hours ago
ID
2543344
SUBJECT
last tickets
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537266
SUBJECT
just awnser dont close like a cuck
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2538572
SUBJECT
i would like a refund
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2538541
SUBJECT
cant buy
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2538387
SUBJECT
missed last ticked?
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537184
SUBJECT
refund
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537169
SUBJECT
geuss
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537158
SUBJECT
just 1 awnser will do
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537151
SUBJECT
they dont stop
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537143
SUBJECT
mistake?
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2535953
SUBJECT
probably a missclick
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537125
SUBJECT
oopsie
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537119
SUBJECT
lol again so random
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2537074
SUBJECT
missed my ticket
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2535932
SUBJECT
missclick again
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2535134
SUBJECT
last ticket
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2522213
SUBJECT
Account Action – Harassment – 1440 Hours
CREATED: 2 months ago
LAST ACTIVITY:1 month ago
ID
2533342
SUBJECT
ToS.
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
ID
2532065
SUBJECT
ToS
CREATED: 1 month ago
LAST ACTIVITY:1 month ago
There’s your answer. Each time you make a new ticket, they merge them on their end and move you to the end of the queue. Close down the duplicate tickets and wait patiently. If it’s been more than 3 days since the most recent, you can post your ticket number in the sticky thread in this forum.
There’s your answer. Each time you make a new ticket, they merge them on their end and move you to the end of the queue. Close down the duplicate tickets and wait patiently. If it’s been more than 3 days since the most recent, you can post your ticket number in the sticky thread in this forum.
no its not
all my tickets are closed they refuse to awnser and close then in an hour i waited 2 months now
i can show u each tickets but that would take a while also u can trust me there is no intent to awnser or they would have said something last 20 tickets
also i waited like 1 moth between tickets
(edited by RobinViersen.7061)
There’s your answer. Each time you make a new ticket, they merge them on their end and move you to the end of the queue. Close down the duplicate tickets and wait patiently. If it’s been more than 3 days since the most recent, you can post your ticket number in the sticky thread in this forum.
no its not
all my tickets are closed they refuse to awnser and close then in an hour i waited 2 months now
Seera’s advice is still solid; by making sure you have no more than one open ticket and posting that ticket in the sticky you can ask for an escalation of your problem to someone who may well be in a position to step outside the formal process at CS and work more closely with you.
Gunnar’s Hold
Guild Leader for Tyria Liberation Council [TLC]
Guild Leader for Tyria Liberation Council [TLC]
There’s your answer. Each time you make a new ticket, they merge them on their end and move you to the end of the queue. Close down the duplicate tickets and wait patiently. If it’s been more than 3 days since the most recent, you can post your ticket number in the sticky thread in this forum.
no its not
all my tickets are closed they refuse to awnser and close then in an hour i waited 2 months nowSeera’s advice is still solid; by making sure you have no more than one open ticket and posting that ticket in the sticky you can ask for an escalation of your problem to someone who may well be in a position to step outside the formal process at CS and work more closely with you.
all tickets are closed they close instantly and i waited 1 moth between tickets
see closed in 20 min http://puu.sh/uN9SQ/5d05397aae.png
There’s your answer. Each time you make a new ticket, they merge them on their end and move you to the end of the queue. Close down the duplicate tickets and wait patiently. If it’s been more than 3 days since the most recent, you can post your ticket number in the sticky thread in this forum.
no its not
all my tickets are closed they refuse to awnser and close then in an hour i waited 2 months nowSeera’s advice is still solid; by making sure you have no more than one open ticket and posting that ticket in the sticky you can ask for an escalation of your problem to someone who may well be in a position to step outside the formal process at CS and work more closely with you.
all tickets are closed they close instantly and i waited 1 moth between tickets
see closed in 20 min http://puu.sh/uN9SQ/5d05397aae.png
The trouble is, each time you open a new ticket (which you did as late as a few hours ago) it counts as new activity on your original problem. However, I think Anet have also said that you can post your ticket and ask for an escalation immediately if CS say the problem is closed. If I were you I’d post the original ticket number in the sticky, and ask for a review/escalation.
Gunnar’s Hold
Guild Leader for Tyria Liberation Council [TLC]
Guild Leader for Tyria Liberation Council [TLC]
There’s your answer. Each time you make a new ticket, they merge them on their end and move you to the end of the queue. Close down the duplicate tickets and wait patiently. If it’s been more than 3 days since the most recent, you can post your ticket number in the sticky thread in this forum.
no its not
all my tickets are closed they refuse to awnser and close then in an hour i waited 2 months nowSeera’s advice is still solid; by making sure you have no more than one open ticket and posting that ticket in the sticky you can ask for an escalation of your problem to someone who may well be in a position to step outside the formal process at CS and work more closely with you.
all tickets are closed they close instantly and i waited 1 moth between tickets
see closed in 20 min http://puu.sh/uN9SQ/5d05397aae.pngThe trouble is, each time you open a new ticket (which you did as late as a few hours ago) it counts as new activity on your original problem. However, I think Anet have also said that you can post your ticket and ask for an escalation immediately if CS say the problem is closed. If I were you I’d post the original ticket number in the sticky, and ask for a review/escalation.
still they take the time to close my tickets so why not say we are still looking into it
they are actively ignoring me for 2 months now
ArenaNet Communications Manager
I looked at this lightly. While I’m not a CS Agent, I know CS processes and procedures, and they have followed them with great care. You have been answered, in detail and in depth. I would assume that the reason you no longer receive answers is (1) you have received explicit information about your suspension and (2) you have submitted a barrage of tickets asking for information you already have received.
The forums is not the place to discuss this. In fact, in my opinion, discussing this is likely going to be fruitless. However, if you wish to discuss this matter, close all your duplicate tickets and review the first that you received. Then, if you have questions, you can respond to that first ticket. The fact is, though, that tickets can reach a point where they no longer merit responses.
Looking at this matter from my view, as forum lead, you may not discuss this matter on the forums and this thread is now closed.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet