need help

need help

in Account & Technical Support

Posted by: wvqbnndwt.2984

wvqbnndwt.2984

always happen it.

Attachments:

need help

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Hello,

I have not seen this problem before so I’m not much help. The best way to receive attention related to your issue is to submit a support ticket.

support.guildwars2.com
’Ask A Question" option in the middle of the top of the page.

You might also consider running your disk utility tools. I hope you get it working soon.

The Burninator

(edited by JustTrogdor.7892)

need help

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

This is typically more common on the pc, but can happen for us too. If after running the repair this continues to happen, please submit that ticket to Anet after viewing the submit a ticket sticky. You can also run a disk repair and permissions repair using Disk Utility.

Here’s how to repair your Mac client:

Open Terminal

Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.