Guild Wars 2

Firstly, thank you to any and all who resolved my login issues. You can imagine the frustration of sitting at home witht the flu and not being able to play when you are awake all night and cannot do other stuff because real life stuff will wake the house up.

Now my issues were greatly compounded by the fact that I, some time in the past, cleared out my email and thereby lost my serial code. If you have your digital receipt for your gw 2 purchase WRITE DOWN YOUR SERIAL CODE NOW and store it somewhere safe. Given that I have about 6 pages of codes written down at my computer for all kinds of games I can only imagine I wrote this one down on a scrap paper and lost that page.

Now the reason for this post is not just thanks and self deprication, but to try to see what the root cause was in the first place AND to give others a what to expect when they go through this, as that coudl make the process a lot easier.

My issue started when I went to login and the launcher directed me to the gw2.com page to login due to the mandatory password change. When I got their I entered my old password to try to log in assuming that the intent here was to have me log in and go to my settings and just change my password. problem being that my old password did not let me log in. So now I cannot log into the game, nor the gw2.com account AND forum.

Thankfully your support ticket system has you set up a support account which at that point is your only means of communication other than 3rd party websites, such as trying to get a hold of someone via gw2guru’s forum, which i tried.

So I found myself not able to post in the forum in account issues to try to clear this up, but i see others saying they have issues, which are attributed to the retry wall in most repsonses, posting up saying they need help. Well, how can they be logging in to ask for help on the forum in the first place if the login is the same for the game and this forum?! What am I missing here? I could not do either, I would like to think I am wrong and that you can have two seperate passwords but I do not see that option anywhere.

Anyhow, your last bastion of hope being the support ticket I started one. Here is what to expect, and what to have handy that worked in my case.

I started my ticket expecting it to take a few days based on the thread titled something like tickets 3 days and older. Luckily it took less time and the only reason it took that long I assume is due to me not having my serial code. Reason being, any and all password reset roads will ask you for your serial code. without your serial code as far as I cna tell you WILL be creating a support ticket and they, again as far as I can tell, cannot ever get you your serial code again.

Now copy paste from the first contact I got for my ticket I was/ you will be asked for this:

Since you do not posses the Serial Code, please provide us with the following information for us to locate the account depending where you purchase the game from:
1. Digital Copy of the game directly from us on this website: https://buy.guildwars2.com/en/
-Email Address used to make the purchase
-Order ID
-Last four digits (ONLY) of the credit/debit card used to make the purchase (even if this credit/debit card is no longer active after switching banks)
-PayPal® Transaction ID or the Invoice ID associated with the purchase
2. Retailer: Contact them through their Customer Service department with your receipt, and they will be able to provide the Serial Code to you. Or provide:
-List of Characters on the account.
- Date of Account Creation (within 72 hours)
-Display Name (It will be a name along with a 4 digit number)
3. Physical game box from a store: Serial Code will be located inside the box. Please provide a picture of the Serial Code.

Now I bought the game direct digital form this site. and lucky for me I used paypal so i could copy the receipt from my paypal transactions and send them that during our ticket back and forth. And not even 5 hours later I am all squared away and playing again with no losses. So if you lost your serial code but HAVE a recipt be it paper or digital I stress greatly that you safegaurd that proof of purchase greatly as that like any real world buy is truly your best proof of purchase obviously. Specifically what I did was use the win7 snipping tool to copy direct from my paypal transaction history and attached that to my eamil response for the ticket.

Now random fyi stuff for tickets. the email you give when starting your ticket will get responses sent to it, and you will see the same response on gw2.com when you check on your support account. so basically you can just pick to use one or the other to go back and forth with. at first this is not clear nor is it explained, but as soon as you get a responce and respond you will see that everything just kind of shows up in both places regardless of how you responded.

if you havent read already do not create more than one ticket for the same problem, from what i have read this will only slow things down more as that ticket gets merged to your previous ones, basically you are added more point and click work to the problem.

Now part two of this post…. what in the world started all of this in the first place?! I can only assume there was a bug or something with the forced password change stuff. and where I dont see that happening again hopefully, it will at the very least bug the ever living hell out of me to not know what started this problem in the first place.