please close thread thanks
So i try to log in today and my password is changed. Go and change my password and every time i try logging on, it says “your account is being logged in from somewhere else”. every time i disconnect them, it just reconnects.
After ascertaining your computer is secure, and possibly creating a new email account from a new provider (if you don’t already have email authentication enabled, you can enable it to the new address), contact CS and have them assist you in regaining control of your account. Remember to change all passwords.
Top of Page – Support – Submit a Request
Good luck.
(edited by Inculpatus cedo.9234)
So i try to log in today and my password is changed. Go and change my password and every time i try logging on, it says “your account is being logged in from somewhere else”. every time i disconnect them, it just reconnects.
After ascertaining your computer is secure, and possibly creating a new email account from a new provider (if you don’t already have email authentication enabled, you can enable it to the new address), contact CS and have them assist you in regaining control of your account. Remember to change all passwords.
Top of Page – Support – Submit a Request
Good luck.
thanks for the quick reply. I’m more concerned that i did NOT receive any notifications through e-mail that my account was being logged into from a different IP address. I have been hacked (or attempted to be hacked before, and i DID receive an email notification that my account was being accessed from somewhere else.
Here’s some additional info:
1) my character was not where i last left it
2) my password was changed
3) my gw2 password was unique in that i did not use it anywhere else at all whatsoever
4) I’m on a mac, have quite a few security measure to make sure my computer is free of bugs
After getting to the character screen and selecting the character i want to play, one of 2 errors will pop up:
1) connection to the server has been lost
2) your account is currently being accessed somewhere else
After getting to the character screen and selecting the character i want to play, one of 2 errors will pop up:
1) connection to the server has been lost
2) your account is currently being accessed somewhere else
Again, it sounds as though your email account has been compromised, thus you do not receive the authentication emails, nor any response from CS.
You may be best served by changing the password, and creating a new account to associate with GW2 and to communicate with CS. Remember to make sure you have no keyloggers on your computer, or no matter what measures you take, the hackers will be one step ahead.
Good luck.
After getting to the character screen and selecting the character i want to play, one of 2 errors will pop up:
1) connection to the server has been lost
2) your account is currently being accessed somewhere elseAgain, it sounds as though your email account has been compromised, thus you do not receive the authentication emails, nor any response from CS.
You may be best served by changing the password, and creating a new account to associate with GW2 and to communicate with CS. Remember to make sure you have no keyloggers on your computer, or no matter what measures you take, the hackers will be one step ahead.
Good luck.
I have currently changed the password to my e-mail and gw2 account. i have mcafee and it says my mac is secure, but I’m almost certain I don’t have a virus. The only things i do on my mac are take notes, browse a few well known websites, and play gw2 from time to time.
anyhow thanks for your help. I will be contacting support and hopefully they can do something about it. Just for the record though, shouldn’t changing my GuildWars 2 password kick off anyone logged on?
I just wish there was a faster way of getting someone to log off my account seeing as support usually takes 24-72 hours.
Hopefully they can restore my account with the items i lost from the guild bank
(edited by valiant.7309)
4000 gold…… holy…. why would a guild have that much?
Very sorry for your loss. Guild banks can never be recovered fro. What I hear…
[ARES]
And all who stood by and did nothing, who are they to criticize the sacrifices of others?
Our blood has bought their lives.
And all who stood by and did nothing, who are they to criticize the sacrifices of others?
Our blood has bought their lives.
It was a bank that a group of friends IRL store our investments. we had multiple limited dyes, 1 of every ticket skin starting from dream thistle, etc. was more of a collection. Anyways, after reading:
https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise
I’m hoping that something can be done, if not for myself, for my friends. It would be SO EASY to restore it because the guild log shows what was removed. much easier than items on a specific account.
One of my friends has informed me that my account is currently running around in Orr or something for 24 hours straight. i assume someone is botting on my account. anyways can ANET just kick them off my account or something? i’ve already sent in support tickets with credit card info to verify.
Follow up:
I looked up the ip address logging into my account. it is apparently located in kansas and is from something called task 2 host, confirming my suspicions that it is a bot. I have changed my password multiple times, yet it cannot get it to quit. every time i disconnect the ip address from my account settings, it reconnects
It was a bank that a group of friends IRL store our investments. we had multiple limited dyes, 1 of every ticket skin starting from dream thistle, etc. was more of a collection. Anyways, after reading:
https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-CompromiseI’m hoping that something can be done, if not for myself, for my friends. It would be SO EASY to restore it because the guild log shows what was removed. much easier than items on a specific account.
Unfortunately, nothing from your Guild Bank will be restored.
Account Restoration Tool Quick Facts:
- Restorations do not impact guild banks.
Sorry for your loss.