Guild Wars 2

Not sure if this is the proper place for these questions but, I bought the regular digital copy yesterday from your website with paypal, and paypal has sent me a receipt saying that the transaction has been completed. So now i know you have my money, but my friend says he never received an email. I used his email so the code and link for registering would go to him. Firstly I’d like to know typically how long does this take?, and secondly how long does it take to hear back from NCSoft support? I also emailed them early this morning, and have yet to receive even a “we have your, email and will be looking into the problem” type response. So if someone could help me with those two time frames I would be grateful.

It takes some time. Usually up to 3 days for a non-automated answer. If you wait longer than 3 days, you can post your ticket number in the special “tickets older than 3 days” sticky thread on this page.

thankyou I wll do that Just hope he didn’t delete by accident

it would seem that anet/ncsoft have some issues with purchasing point being different from playing point. in short, if your friend is in a different country/region from your registered cc location, it might raise some warning flag for fraudulent practices and might cause further complications in the future.

i hope your friend receives his copy of this great game and don’t have to deal with the frustrating and nightmarish complications of you being generous.

I guess another question that comes to mind is, it’s been said here to post my ticket number in the 3 days or older thread. But if they never reply to me with a ticket number, where do i get this number. Shouldn’t they have at least sent me a reply email saying they got my email and here is your reference number or something?

ok just to update, I now have a number for reference, but not from NCSoft. I used the support on this site, and got an email within seconds with a comment that the question was received and that I will be hearing back shortly with a nice reference number in case I get lost in the nether So hopefully my nephew will be joining us soon in the family guild we have made fingers crossed

Awesome! that was fast I guess it pays to go through proper channels. problem was resolved in less then 30 mins. Thank you Anet happy camper here

As this issue is resolved, the thread is closed.