Guild Wars 2

Hi(it’s me again)
so my account recently got hacked and 2 of my characters lost their dungeon gear+weapons so i want to do a rollback.But i have 2 questions

1.How do i request a rollback?

2.Is it risky?If i get rolled back to the wrong time i might even have less than what i have now

pls could anyone answer my questions?i would really appreciate it

Put in a support ticket. Assuming a rollback is possible with your account, support should be able to let you know to what day/time the account can be rolled back. Putting in a support ticket is the only way to find out.

support ticket link: https://en.support.guildwars2.com/app/ask/

Choose the right item from the drop-down (probably “hacked account” in this case).

okay thx for the response

i did it and i just got a mail on how to reset my password…….

yes but the mail didnt even say i didnt qualify for a rollback
it just showed me the steps on how to reset my password
(sorry if i sound rude)

No problem
But i did submit a ticket and that mail i talked about was my response
Should i submit a ticket again and try to be more clear this time?

Respond to the ticket indicating you need no help resetting password, but are interested in finding out if you qualify for account restoration. Did support help you get your account back from the hacker? If not, they will probably need some time to investigate what has been going on with your account, and you may get interim auto-responses while they do.

that seems like a good idea,and yes,the support team helped me get my account back
one question:how do i respond?

You respond the same way you spoke to support before…amend your ticket with support asking the new questions. (Open your ticket and type in new questions and send it back to them). Good luck. =)

okay thanks once again

thanks for all the responses