Guild Wars 2 Forum - Account & Technical Support

recover password

I’m trying to recover my password in order to set a new one but the web server seems to be down. Can anyone on arenaNet comfirm that this is the case? When i put in my serial code, email and character name i get a “502 – web server recived an invalid…”. Is this normal and when can i except to be able to recover my password?

recover password

in Account & Technical Support

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Hello Gosiff.

The issue will be forwarded now to the team. At the moment we are studying some connectivity issues and this may be linked. I would ask you to just keep on trying every now and then to see if you can recover your password. If not, please, get into contact with our Customer Support team.

Thanks for your patience.

recover password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I would suggest that you simply go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with this password issue, which does not appear to be related to the server issues.

For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet