Guild Wars 2

How do you request a refund if you have already purchased the new expansion?

I bought the new expansion for the wife and myself and i want a refund for both. Who do i contact or where do i fill out a request form?

Click services goto support make ticket.

If you purchased directly from ArenaNet, you would contact the CS Team.

If you purchased elsewhere, you would contact that retailer.

Good luck.

Welcome to the club. What was the dealbreaker for you?

looks like OP doesn’t like sand :>

Im fairly sure that ArenaNet themselves would just refund within appropiate time. Regardless of whether people have a valid reason. Its even by law that they have to refund if requested within x days in many countries. ofcourse, in some cases its impossible to refund. Like when you bought gems or such things which are near permanent to your account.

How would a refund work with the Ultimate Edition purchase? Would it remove those unlocked skins and items from your account? Remove the bonus gems as well? I’m curious.

I believe you cant refund ultimate if you spend the gems. And thus used the product.

http://help.guildwars2.com/hc/en-us/articles/201862768-Refunds

FrizzFreston.5290:

I believe you cant refund ultimate if you spend the gems. And thus used the product.

http://help.guildwars2.com/hc/en-us/articles/201862768-Refunds

Thank you for the link, but it doesn’t explain how expansion content works.

I wish there would be no refunds, so people would finally learn not to preorder games. Oh well..

Makai.3429:

How would a refund work with the Ultimate Edition purchase? Would it remove those unlocked skins and items from your account? Remove the bonus gems as well? I’m curious.

Most likely scenario, it can strip those items off the account (and requires the gems be present on the account so they can be removed) . Off the top of my head, I can’t think of any tradable item with any of the PoF sets…. so that shouldn’t cause a problem.

Worst case scenario… they roll back the account to just before the code was activated, and reapply all “Gems for cash” transactions, so they can repurchase gem store items bought during the interim.