I’m writing on behalf of my friend and gaming partner, Jim, who apparently has had his account hacked. Last week, he contacted tech support on numerous occasions. He, twice, received the message back that his account had been reset within an email, and both times the link in the email did not work. Now, he is unable to access the game or able to even access these forums to address the issue. I’ve had to post for him.
The last email received from tech support read as follows:
“Thank you for contacting Guild Wars 2 Support Team.
I have reset your Guild Wars 2 account password and an automatically generated e-mail containing a link has been sent to your XXXXXX e-mail address. After clicking the link in the e-mail, you will be directed to the Guild Wars 2 Account Management page to enter your Guild Wars 2 account name and set your new password.
If you did not receive this e-mail, please check any spam/junk mail folders, as some e-mail services might recognize the auto-generated password e-mail as spam.
Please be aware that you may have to re-authorize your e-mail address the next time you log in to the Guild Wars 2 game client.
Also, be sure to read the important information provided in the link below regarding account security for tips on ensuring the future safety of your Guild Wars 2 account:
Title: Mike O’Brien on Account Security
URL: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/
Also, please be aware that previously used passwords will not be accepted during the reset process and you’ll have to come up with a brand new one to proceed.
Please let me know if you have any other issues or questions!
Regards,
Zayed
Guild Wars 2 Support Team"
I request that he receive a conclusion to this issue, have his account reset yet again, and be sent a link that works. Thank you for all your hard work, and speedy addressing of this matter!!
