Guild Wars 2

So it´s now about 3 weeks that I got constant disconnects and endless lags.
As every evening, since about 30 mins playing is impossible.

There are many threads from players with huge connection problems, theses threads even got merged and got more than 1100 replies. But I can´t see any reaction since about a month from official side.

So, you´re all so proud of this upcoming expansion, but I have to tell you that I couldn´t play a single evening the last weeks without getting mad because of technical issues. I´m not looking forward towards that expansion anymore. And you seem to ignore these problems, that is really poor!

They are not ignoring issues. But they can’t magically fix issues either. Especially not if the issues doesn’t lie with them.
Which does seem to be the case seeing as a relatively small part of the player base reports having issues.

https://forum-en.gw2archive.eu/forum/support/support/Latency-Lag-for-EU-Players-merged/page/24#post4767688

The “relatively small part of the player base” is relatively kittened.

2 months ago:

Hi,

I’m sorry that this problem is still going on. My associate Mark got some information about this and posted this earlier:

An update on this. The team is actively working towards a solution for the lag issue many of you have experienced. They have already tried a few potential fixes that did not yield the expected results and are continuing to root out potential causes.
Suffice to say, they aren’t ignoring this problem.

I have seen that thread.

It have 1157 posts. Multiple of them are made by the same users. That means at the very most there are 1155 people having issues. That is not even a % of the actual player-base.

Yes, it is annoying when there are issues. Yes everyone wants them solved. But that doesn’t mean they will magically get solved just because people want it enough.

They need to find the issues and such first (and it does seem like many of the people having issues are from the same general area and/or uses the same provider, which would suggest that the issue lies there and thus out of ArenaNets power to fix).

Magically solved after several months? Well, if that is magic, then I call my self Copperfield.
They need to find the issue? They asked for logs months ago. They also said that they have tried several fixes but so far without success. So what do you think their fixes were? Beating up the Telekom guy?

Besides all that, it´s nothing new for the “minorities of unlucky connection people”, we got that at release, we got it now and we got it in between.

But I´m really happy for you, that you dont have issues or in case I´m wrong then at least don´t seem to bother. Who cares about that 50-100-? guys that can´t enjoy the game. Just minorities. In a big game of happy people.

castor.8019:

Magically solved after several months? Well, if that is magic, then I call my self Copperfield.
They need to find the issue? They asked for logs months ago. They also said that they have tried several fixes but so far without success. So what do you think their fixes were? Beating up the Telekom guy?

Besides all that, it´s nothing new for the “minorities of unlucky connection people”, we got that at release, we got it now and we got it in between.

But I´m really happy for you, that you dont have issues or in case I´m wrong then at least don´t seem to bother. Who cares about that 50-100-? guys that can´t enjoy the game. Just minorities. In a big game of happy people.

The thing is, the fixes they put in to help you guys, may cause other issues for other people. So they can’t just try things just to try them. They have to balance that with the chances of it causing problems for others.

And if the problem is affecting so few people compared to the total number of players, it’s probably like trying to find a needle in a haystack to find the problem or even fix it.

You really didn’t understand what anybody said. Anet can only fix things so far. If a certain provider is sending their internet signal through a certain node, and that node is having issues, it can cause issues to ripple through-out. Anet can’t fix the node, nor can they do anything to fix the issues because it’s outside their ability.

The fixes could have been trying to route as much of their signal to the game to you guys through different nodes, which obviously didn’t fix anything.

Oh I do understand what I am being told.
I have been told that:
1. It´s just a few people, therefor a) it ain´t got a high priority, not for Anet and certainly not for people without connection problems and b) better a few can´t play instead of risking that others get problems. How egoistic is that?
2. It´s not sure if it is an ANet problem or if my ISP is in charge. I already talked several times to my ISP and complained. So why are you telling me not to complain if ANet doesn´t say a word about this problem for months?? Both took my money.

Okay, I am angry because most of the time I can´t play and no one is helping or even trying to fix it. But what makes me really upset is that people who should be so kitten glad being able to enjoy this game although they payed exact the same money like others, come here and tell me not to complain and just accept that it´s bad luck for me. That I just have to be silent and wait for more months.

Friendliest community, I would really like to hear what you would say, post or accept if it were you who couldn´t play for months.

castor.8019:

Oh I do understand what I am being told.
I have been told that:
1. It´s just a few people, therefor a) it ain´t got a high priority, not for Anet and certainly not for people without connection problems and b) better a few can´t play instead of risking that others get problems. How egoistic is that?
2. It´s not sure if it is an ANet problem or if my ISP is in charge. I already talked several times to my ISP and complained. So why are you telling me not to complain if ANet doesn´t say a word about this problem for months?? Both took my money.

Okay, I am angry because most of the time I can´t play and no one is helping or even trying to fix it. But what makes me really upset is that people who should be so kitten glad being able to enjoy this game although they payed exact the same money like others, come here and tell me not to complain and just accept that it´s bad luck for me. That I just have to be silent and wait for more months.

Friendliest community, I would really like to hear what you would say, post or accept if it were you who couldn´t play for months.

Nowhere did I say it was better that a few don’t play rather than others. Please do not put words into my mouth that I did not say. Thank you.

If there is an external cause, which is possible if everyone is not experiencing the same issue, then there’s nothing ANet can really do.

If it is an internal cause, they don’t want to cause a bigger problem when trying to fix a problem. And that bigger problem could just mean more lag for those of you who are unable to play. Or increases the number of people affected.

And lag issues is something they likely have to gather data from over a period of days rather than instantly unlike game glitches. Just to make sure it wasn’t just a bad day for a node or something. So the process is slower than with other issues.

Not to mention the issue of trying to find the cause. The fewer people affected by it, the harder it is to find it.

Seera.5916:

And that bigger problem could just mean more lag for those of you who are unable to play.

Hard to imagine.

you guys be saying that its not that big a deal, if it was happening to you. i live in Texas, i have fantastic internet speeds, and from 7:00 to 10:00 pm the game uncontrollably lags and dc’s i am a big supporter of the game and i am very disappointed that i cant play. :-(