Guild Wars 2

its this kind of stuff that really puts customers off!

you log a support ticket, get an email to your registered address that invites you to reply to it with any more information etc… you reply to it and you get this… which makes NO SENSE!!!! how could my “recent update” be from an email not associated with the incident, when i replied to the email sent by support….!!!!!!!! are there any humans behind the scenes there?

Your recent incident update was from an email address not associated
with the incident. In an effort to maintain the security of
information, we cannot update the incident using this email address.
If you are the incident owner and your email address has changed, or
you want to be able to update the incident using this email account,
please update your contact information using the following link, then
resubmit your update.
https://en.support.guildwars2.com/app/account/profile

phew, thank you! if you send me an email on it though your system generates the above message when i reply to you so i don’t know if you’re seeing my replies !
incident 121011-000574

are you guys noticing that this is becoming an issue for lots of your customers? you need to make it easier for us to update our account details! and potentially think about NOT using email addresses for login ID’s anyway, if you can help with this that would be most appreciated.

My husband have same problem. Can you help us?