tickets and rollback

tickets and rollback

in Account & Technical Support

Posted by: Corrada.7304

Corrada.7304

1. How delete 1 ticket ? ( i have 2-> 2 problems)
2. How make question about rollback? I want rollback on my account to 2.05.2014 but how ask about this?

tickets and rollback

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

I assume you mean you have two problems and two tickets. On the ticket you want to close out type at the top, I no longer need help, and send it off. If it’s one problem and 2 tickets, you might type something like, I am closing this ticket but keeping ticket number (then the ticket number) active.

For the rollback, you can ask for a particular date by putting that request at the top of the active ticket. I don’t know if they will accept that or not. They might have to do the closest date they have records for.

(edited by Astral Projections.7320)

tickets and rollback

in Account & Technical Support

Posted by: Corrada.7304

Corrada.7304

great but still don’t now (or i’m blind) my tickets? i see only :

account name

Mail
FORUM PROFILE
MY ACCOUNT
LOGOUT

tickets and rollback

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

There’s a link (Services or Support) at the top of this page that takes you here: https://help.guildwars2.com/home

And to update your existing ticket(s), just reply to the email CS sent you.

tickets and rollback

in Account & Technical Support

Posted by: Corrada.7304

Corrada.7304

OK that was a problem with mail and white list.