time till anet responds to ticket?

time till anet responds to ticket?

in Account & Technical Support

Posted by: Arctisavange.7260

Arctisavange.7260

I requested a simple e-mail change ticket with everything needed.

Feels like its taking forever for anet to anwser and make the simple change. Does anyone know how many days the anwsering part can stretch to?

time till anet responds to ticket?

in Account & Technical Support

Posted by: Turamarth.3248

Turamarth.3248

If it takes more than 3 days you can post your ticket number here
https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-2

Brandar – Kodash [DE]
[SPQR]

time till anet responds to ticket?

in Account & Technical Support

Posted by: Qugi.2653

Qugi.2653

If no answer after 72 hour can post ticket number in sticky thread top of this forum.

;)

time till anet responds to ticket?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

They have a SLA of 3 days (as in 72 hours) to respond, and most tickets are dealt with in 1 day (within 24 hours). But first, did you receive the automated message saying they received your ticket?

I’m a Moose, a ginger moose even.

time till anet responds to ticket?

in Account & Technical Support

Posted by: Arctisavange.7260

Arctisavange.7260

Yeah the auto message was recieved..guess i will wait 1 more day.