right so following on from my previous post.
i have managed to transfer back to my 1st homeserver, the more i think about this.
i was hacked at the start of the week. tonight i get access to the game again.
Arenanet have unblocked the wrong account.
i now have access to this person called evarfrost. my account should have the deluxe edition items, this account does not.
this is clearly someone elses account.