Guild Wars 2

hello fellow players

i have a question for you guys

i am new to Guild Wars 2 and if this topic has been answered please forgive me. well to the subject:

I Linked my account with the 2 step authentication via mobile code but my only concern was if i lose my mobile device how will i unlink the authenticator from my account? well I read that if you go through the account recovery section after providing your serial code and account name there are two big red buttons you can push one is to change password the other is to unlink the authenticator although this button to unlink the authenticator instead of being red it is white/grey and there is no way to click on the button. is this happening to you guys out there? is it a Arenanet extra security or maybe an option that is being removed?

Thanks

You can also unlink the authenticator at any time by logging in to Account Management and proceeding to the Security section. Please note that to log in while two-factor authentication is configured on your account, you will need to have access to your mobile device.

Although, this isn’t exactly what you asked about, this is the other method of unlinking your account without contacting Customer Support. If you had lost your mobile device, and the button in Account Recovery was greyed-out, you would have to contact CS.

yes i understand that but thats the answer to this question right here off of the support section of guildwars2.com “What should I do if I lose or want to unlink the mobile device linked to my account?” the key words here is “if i lose”

As I said, you would have to contact CS.

sorry i didnt see you second part there but i have seen another thread where the person is having the same issue is this happening to all?

I am afraid I don’t know. I don’t use Mobile Authenticator. But, I suspect if it was, there would be a lot more threads/posts about it.

hmmm it is still in beta phase maybe a lot of people arent using it i hope a GM or Customer support person will shine some light on this issue or any player more familiar with the mobile authenticator

It’s been out for ages. I don’t think it’s in beta. Have you tried using a different browser?

uh no that i have not tried but i have used multiple computers (all authenticated)

ok i tried on a different browser and no changes at all