Guild Wars 2

What do you do if you suspect that an account has been hacked?

I have a friend who bought the game shortly after launch but stopped playing around Desc ’12- now suddenly I see his character logged in.
At first I was really glad and said hi- because he used to be in my family guild, but he instantly logged off.

I see his character online at strange times and he has never responded to any of my in game whispers or messages.
He just logs off

I just saw him at the bank in DR now.

Is there anything I can do about this because I honestly think his account has been hacked

Probably he sold the account to someone else OR can’t remember you.

You could contact CS with your concerns, but that may or may not have any effect. They usually only correspond with the actual account owner.

szygum.2607:

Probably he sold the account to someone else OR can’t remember you.

It is pretty unlikely that he doesn’t remember me- we have met irl, he used to work with my husband.
If I still had his phone number I would just ask him

An interesting problem. I don’t know I’d Support would prefer to be contacted on a suspicion or not as it is always possible that his account was not hacked and he simply doesn’t wish to speak to you.

Does your husband remember his name? If so can you get his phone number from that? Find a Facebook account and post on that? If that is not possible maybe make out a ticket and report a possible stolen account. This should have happened enough for them to have standard procedures for such a report.

So yes he was just on now again, I know his real name I have been using that in speaking to him, I have also been speaking in our native language.

There is no reason for him to ignore me at all

Morrigan.2809:

So yes he was just on now again, I know his real name I have been using that in speaking to him, I have also been speaking in our native language.

There is no reason for him to ignore me at all

This may sound rude, but maybe he doesn’t want to talk to you for one reason or another.