Guild Wars 2

Hi Patinka – Could you please post the full crash log to the thread for us to check out? You can find this by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file. You can also attach this file to the thread by clicking “More posting & formatting options…”

Hey there FireBat – I would like to make sure there are no other programs conflicting with your game by using a Windows command called MSCONFIG.

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up. If you have any security software, such as anti-virus or firewall applications, you’ll have to manually disable/uninstall those. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

1. Click the bottom left of the screen to bring up the Start menu

2. Type MSCONFIG and hit the Enter key. This should open the System Configuration Utility.

3. Click on the Services tab and check the Hide All Microsoft Services checkbox near the bottom then click the Disable All button.

4. Next go to the Startup tab and click the link to go to Task Manager and disable all items.

5. Once these items are all disabled, click the OK button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click Normal Startup on the first window labeled General.

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software or mouse/keyboard applications.

NOTE: For anyone else wanting to try these steps, these are for Windows 8 specifically.

Hey FireBat – Thanks for the update! Let’s start simple; I would like for you to navigate to Documents\Guild Wars 2 and delete the local.dat file. Next, please try the following to repair your Guild Wars 2 installation:

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, “Right-click” “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Once completed, please try starting Guild Wars 2 again.

Hi Patinka – I looked through your crash logs and this in particular concerns me a little:

• Error Logs <—*
  1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Download failed for 0×00029541:0×00000000→0×0004a836 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Download failed for 0×0002950d:0×00000000→0×000408a1 with error 7:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 0]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Download failed for 0×00029511:0×00000000→0×000831e2 with error 7:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 0]
  Invalid HTTP response from server [InetMsg {char 63}: parsing error, line 1083, last char of {+PUBLIC+%22-//W3C//DTD+HTML+4.0+Transitional//EN%22%3E%0A%3C}]
  Download failed for 0×00029545:0×00000000→0×0004a83a with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]

I’ve started to see this crop up more in crash logs lately and so we may need to request some more info from you. I’d highly recommend creating a technical support ticket so we can further investigate this issue. There should be a sticky thread that details contacting support.