Guild Wars 2

Not sure about you guys, but i’ve been having constant disconnects since last nights “server crash” i’ve called my ISP as well as used my 4g LTE phone to check my internet access, youtube streams fine, ping stays well below 50 when pinging a texan(which is where Anet’s server’s are located) server, so I believe its something on Anets side. please look into this.

i’ve pinged Houston, and dallas, assuming maybe there was an issue with a major ISP provider over there, but this is just me guessing, not exactly somebody who fully understands the intrawebs and it’s mysterious ways.

kornfanxxx.9143:

Not sure about you guys, but i’ve been having constant disconnects since last nights “server crash” i’ve called my ISP as well as used my 4g LTE phone to check my internet access, youtube streams fine, ping stays well below 50 when pinging a texan(which is where Anet’s server’s are located) server, so I believe its something on Anets side. please look into this.

i’ve pinged Houston, and dallas, assuming maybe there was an issue with a major ISP provider over there, but this is just me guessing, not exactly somebody who fully understands the intrawebs and it’s mysterious ways.

When you start to lag, ingame type \ip in your chat box.

Do a traceroute to that ip address output. You will visually see what hops are affecting your lag.

If it was anet’s side, everyone would be having issues. And I currently am not having any Lag issues.

It very well could be an ISP that Anet Links to, or a BGP routing issue between you and their ISP. It could be a oversubscribing issues as well.

But pointing to anet for this is not going to get it fixed. data has to be gathered, then a proper ticket needs to be opened with the right affected source (USUALLY AT&T)

Ok, can you explain what I am supposed to add to this ticket in layman’s terms. All I know is that my game was working and now doesn’t due to lag and no other program or game I own is effected.

I can move freely but all my skills just flash.

Is there a solution that a layman can do? I know someone talked about resetting chips as if I would ever dare do that!

sirsquishy.8531:

kornfanxxx.9143:

Not sure about you guys, but i’ve been having constant disconnects since last nights “server crash” i’ve called my ISP as well as used my 4g LTE phone to check my internet access, youtube streams fine, ping stays well below 50 when pinging a texan(which is where Anet’s server’s are located) server, so I believe its something on Anets side. please look into this.

i’ve pinged Houston, and dallas, assuming maybe there was an issue with a major ISP provider over there, but this is just me guessing, not exactly somebody who fully understands the intrawebs and it’s mysterious ways.

When you start to lag, ingame type \ip in your chat box.

Do a traceroute to that ip address output. You will visually see what hops are affecting your lag.

If it was anet’s side, everyone would be having issues. And I currently am not having any Lag issues.

It very well could be an ISP that Anet Links to, or a BGP routing issue between you and their ISP. It could be a oversubscribing issues as well.

But pointing to anet for this is not going to get it fixed. data has to be gathered, then a proper ticket needs to be opened with the right affected source (USUALLY AT&T)

Good advice, I know that game server centers are at the mercy of ISP providers in the area, but thats about the extent of it.

I wasn’t really suffering from lag, It was a disconection issue, the game would just become unresponsive for about 5 minutes or so, (Character would still move, but no movement was registered skills wouldn’t fire unlimited dodging ect..) and while it did this I would check my internet connection and it would be fine. alot of people in my guild are suffering from the same thing as well.

Edit: I would also suffer from packet drop in WvW zerging in EB when the server was loaded down with players.(If i went to another BL it was fine) people would rubberband everywhere ect.. this was the night of the server’s booting everyone off the game.

sirsquishy.8531:

When you start to lag, ingame type \ip in your chat box.

Do a traceroute to that ip address output. You will visually see what hops are affecting your lag.

If it was anet’s side, everyone would be having issues. And I currently am not having any Lag issues.

I have been doing this for days and I can visually see which hops are affecting my ping.. Want to know which one is first? The first one labeled NCSOFT CORPORATION (hop 11), supplied by VERIZON BUSINESS.

Followed by hop 12, 13, and 14 (14 being the destination IP)… also labeled NCSOFT CORPORATION, also supplied by VERIZON BUSINESS.

So all I can say is if it isn’t on their end, it sure as hell is closer to them than it is to me.

Also, like I said, after the server crashes last night when all the traffic got dumped off the NCSOFT IP’s my lag stopped, and then it steadily rose after a few minutes (presumably after more users reconnected back to the game).. literally nothing in my traceroute EVER gives high ping except for what’s behind NCSOFT’s walls.

Obviously something going on as disconnections & lag across all area’s of the game is becoming worse including tonight. Even trying to access the forums was an issue. Anything else internet related is running fine.

Hi All,

Please be aware that this method of debugging network issues has major flaws.
The flaws of measuring ICMP Packets (pings) to measure lag – are well known and numerous these are:
1 ISPs (intermediary) – will randomly drop ICMP Packets on a network. This will then report incorrectly in ping plotter or tracerts commands as dropped packets.
We will see randomly high levels of pings or other such items which does not actually reflect the state of the traffic itself.
Level 3 networks are well known for dropping high numbers of ICMP packets especially cross-country this helps prevent DDOS attacks and is often turned on.
2 The actual game traffic does not travel via ICMP ports so we are looking at something else than the actual traffic itself that is being sent.
3 ICMP Packet analysis only works on a network you fully own to give reliable results and is likely to only work for the first few hops of any network traffic. If you are not seeing any packet loss on the first 2-3 hops then it is probably something else that could be causing the issues.

I even have information supporting this from my ISP which I have sent in prior support tickets to ANET and why this method is completely unreliable. We tried to see if level 3 has a problem between Dallas and Washington as a hop- it turned out that Level 3 routinely drop ICMP packets and the other traffic (game traffic is unaffected).
If possible could we migrate to analysing actual traffic (to/from and if the traffic does not reach it’s destination) with a free network traffic capture system: http://www.wireshark.org. TCP traffic which this game uses relys on synchronised Qued in-order communications if one item fails (or the packet is rejected by the destination) we often experience in-game lag.

Why do I suggest this?
This gives every piece of traffic a start time, end time, ISP priority (QoS), duration in transmission (delta time – can be used to measure real lag), acknowledgement of receipt and a much more detailed analysis.
I have numerous pingplotter graphs which look okay (in various areas of the game), but a more detailed analysis of the actual network traffic highlights some major issues are being experienced in the back end (usually packet is rejected from being recieved by server at high load or a desync event has happened).

I know this is more complex than a basic level 1 network diagnosis – but without looking beyond ICMP it is unlikely we will get to the bottom of these lag issues.

Typical types of “lagging”:
1) I have had numerous times when party chat will be delayed for up to 10 mins. Other types of actions are fine : “say” or “map” – just massive lag on one type of chat or whispers. This is usually on a different IP – so we cannot do any diagnosis unless a full network trace is used.

2) Skill Lag – this has often been map or server wide. This is definitely ANET server side when I have an entire team reporting it within a map (>20) on a seep rare voice comm system.

3) Random individual lag – Lag spikes can also affect one person (not ISP) related. This seems to be more prominent around server reset times – such as whilst in a dungeon.

4) Forum timeouts/cannot login: Server forums seem to get overwhelmed at times. Long loading times and errors can make it look unstable.

Happy to discuss further but more and more I delve deeper into this it looks like problems on ANETs side and not my ISP.

Good luck ANET in fixing the numerous issues and slaying this Lag Dragon !