Another crash victim: Is Win7 64 the answer?

Another crash victim: Is Win7 64 the answer?

in Account & Technical Support

Posted by: Shadyia.8706

Shadyia.8706

You’ve all heard this sad tale:

GW2 ran fine for me for weeks, then November came and crash, crash, crash. Epic crash, not even a full system restart would allow a re-connect to the client.

I had to give up my beloved GW2.

Rumors began to circulate: I was running a 32 bit system in a 64 bit world and this was the problem.

I saved up and—today— ordered Win7 in English. Not an easy thing to do in Poland, where I live.

I just need someone to tell me this is the magic solution that will allow me to return to Shadyia and the game.

My current system is:

Processor: Intel® Core™2 Duo CPU E6550 @ 2.33GHz (2 CPUs)
Memory: 3328MB RAM

Manufacturer: NVIDIA
Chip type: GeForce GTS 450
Display Memory: 1024.0 MB
Current Mode: 1280 × 1024 (32 bit) (75Hz)

Another crash victim: Is Win7 64 the answer?

in Account & Technical Support

Posted by: X The Manimal.5293

X The Manimal.5293

Make a support ticket. The forums shouldn’t be your first try at speaking with tech support. I think you jumped the gun without first trying your options. I’d cancel the windows 64 bit order and make a support ticket first.

Another crash victim: Is Win7 64 the answer?

in Account & Technical Support

Posted by: Shadyia.8706

Shadyia.8706

Oh, support and me go waaaaay back. They offered all kinds of advice—none of which worked—and in the end just said:

“Thank you for getting back to us. Unfortunately I do not believe this is an issue with the game but something with your setup, as such nothing a patch has to offer would resolve it.”

I even had my best friend —an IT pro--go over my system with a fine tooth comb. In the end, he exhausted everything he knew and suggested that I upgrade to Win 64, because there just was nothing else he could think to do.

This guy did enough IT to build his own house, so don’t even try to tell me he is unqualified to give advice.

(edited by Shadyia.8706)

Another crash victim: Is Win7 64 the answer?

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

Oh, support and me go waaaaay back. They offered all kinds of advice—none of which worked—and in the end just said:

“Thank you for getting back to us. Unfortunately I do not believe this is an issue with the game but something with your setup, as such nothing a patch has to offer would resolve it.”

I even had my best friend —an IT pro--go over my system with a fine tooth comb. In the end, he exhausted everything he knew and suggested that I upgrade to Win 64, because there just was nothing else he could think to do.

This guy did enough IT to build his own house, so don’t even try to tell me he is unqualified to give advice.

What did the crash log say (out of memory) ? If you have nothing running on the PC no background programs at all then the 3.3 GB you can use with 32 bit should be fine. upgrading to 64 bit with 4GB of memory your are just going to gain what .62 GB or something like that. Open windows task manager and see how much memory your using with the game running. Make sure to set your antivirus to run scans/update when you tell it to not just whenever. Same thing with windows looking for updates.

Another crash victim: Is Win7 64 the answer?

in Account & Technical Support

Posted by: Nitro.4732

Nitro.4732

What did the crash log say (out of memory) ? If you have nothing running on the PC no background programs at all then the 3.3 GB you can use with 32 bit should be fine. upgrading to 64 bit with 4GB of memory your are just going to gain what .62 GB or something like that. Open windows task manager and see how much memory your using with the game running. Make sure to set your antivirus to run scans/update when you tell it to not just whenever. Same thing with windows looking for updates.

On 32bit windows the process is limited to 2GB of user space meaning the game cannot access that remaining 1.3GB that the system has to offer. Upgrading to 64bit would allow the user space to increase beyond 2GB, which would fix the issue if it is indeed the “out-of-memory” issue.

However there is the option to use /3GB boot parameter on windows 32bit which may or may not work successfully depending on the configuration of the operating system in question.

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