Authenticator Getting Out of Sync?

Authenticator Getting Out of Sync?

in Account & Technical Support

Posted by: krojack.4920

krojack.4920

So I went to log into the forums this morning and the login wasn’t accepting my authenticator code. I figured this was due to the fact I redid my phone the night before and did a restore of the Google Authenticator app via Titanium Backup. So I just went though the steps to remove the device from my account and then I re-added it and it accepted the code test code. All good right? Well I thought so. Just 30 minutes ago I went to log back into the forums and had the exact same problem. I even did the Settings -> Time corrections for codes -> Sync and it comes back as “Time already correct”. I just had to take the steps again to remove it from my account.

I was curious and tested this out on my Google account also and it accepted the code just fine.

Now I have implemented this system it some of the logins at my work so I know how every works. It just seems odd that two times in the same day the ArenaNet systems wouldn’t accept the six digit code. It almost acted as though the time syncs were off.

80 Sylvari Ranger – Jade Quarry
ยป My current Guild Wars 2 game annoyances

Authenticator Getting Out of Sync?

in Account & Technical Support

Posted by: zOMGREI.2413

zOMGREI.2413

So I went to log into the forums this morning and the login wasn’t accepting my authenticator code. I figured this was due to the fact I redid my phone the night before and did a restore of the Google Authenticator app via Titanium Backup. So I just went though the steps to remove the device from my account and then I re-added it and it accepted the code test code. All good right? Well I thought so. Just 30 minutes ago I went to log back into the forums and had the exact same problem. I even did the Settings -> Time corrections for codes -> Sync and it comes back as “Time already correct”. I just had to take the steps again to remove it from my account.

I was curious and tested this out on my Google account also and it accepted the code just fine.

Now I have implemented this system it some of the logins at my work so I know how every works. It just seems odd that two times in the same day the ArenaNet systems wouldn’t accept the six digit code. It almost acted as though the time syncs were off.

Blizzard and EA both had similar teething issues when they started offering token authentication too, wouldn’t be surprised if it’s the same deal here. Got locked out of my SWTOR account a couple of times right after they shipped the first batch of authenticators due to sync issues on their end, so I can sympathize.