Bank-guild is gone , and support won't help

Bank-guild is gone , and support won't help

in Account & Technical Support

Posted by: viperziv.6034

viperziv.6034

Hey , around 10-12 days ago I had a bug that cause my bank-guild i’ve made to be deleted for no known reason…

I submitted a ticket right away but i haven’t got any answer yet..
i’ve lost mats with the cost of 100g average and im afraid they wont help me now in such a way like a re-roll etc…

Did anyone have problem like that as well? do they must help me even tho its been such a long time?

any info would help me ! ty

Bank-guild is gone , and support won't help

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

Guild banks can’t be restored. They’ve stated this on multiple occasions. If you quit your one person guild, even by accident, I believe the game deletes the guild.

Even if it was a bug, they simply don’t have backups of guilds.

We are heroes. This is what we do!

RIP City of Heroes

Bank-guild is gone , and support won't help

in Account & Technical Support

Posted by: AkiraZero.8514

AkiraZero.8514

You haven’t transferred servers or anything have you? Guild unlocks dont carry over.

Akira Antares/Necrosymphonic/Valiant Echo [AVA] [ZERO]
Gandara

Bank-guild is gone , and support won't help

in Account & Technical Support

Posted by: Feirlista Xv.1425

Feirlista Xv.1425

You haven’t transferred servers or anything have you? Guild unlocks dont carry over.

Since the mega server system this does not apply anymore.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Bank-guild is gone , and support won't help

in Account & Technical Support

Posted by: AkiraZero.8514

AkiraZero.8514

You haven’t transferred servers or anything have you? Guild unlocks dont carry over.

Since the mega server system this does not apply anymore.

If he moved before the MS it would though.

Akira Antares/Necrosymphonic/Valiant Echo [AVA] [ZERO]
Gandara

Bank-guild is gone , and support won't help

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

You haven’t transferred servers or anything have you? Guild unlocks dont carry over.

Since the mega server system this does not apply anymore.

If he moved before the MS it would though.

Hold up….enough FUD!

Your home world STILL matters (MS system did not change that) and is STILL tied to your Guild (and thus the Guild Bank).

Your Guild resources (and thus it’s BANK) are directly tied to your HOME Server (MegaServer system did NOT alter this fact in any way). If a player changes HOME Servers, they can no longer access the old server Guild Resources. You cannot guest back to the old server and access them either. You MUST transfer back to the old HOME Server to regain access (all your unlocked Guild purchases items in the bank still exist, but only on the original HOME Server).

Nothing changed with these facts when MegaServer was put in place.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

(edited by Brother Grimm.5176)

Bank-guild is gone , and support won't help

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please note BG’s post about your home server. Please also note that tickets are very heavy right now, but the team will respond as soon as they can. However, as also stated in this thread, we absolutely cannot restore guild banks, nor will we roll back an account in order to do so.

I suggest you hold and await the answer to your ticket for more information.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet