Guild Wars 2

I apologise if its been mentioned before but after waiting 10 hours for my support ticket to be answered I just want a ‘we are looking into your issue’.

Earlier today the trading post bugged out and made it look as though people wasnt buying anything. The ‘buy’ button greyed out and nothing appeared under the ‘items ive bought’ tab. Well I assumed I needed to press the button a couple of times, and relogged and pressed a few more. Still nothing. Then I saw my money go from 4g to 5s in a matter of seconds.

10 hours later I have no money back and no items to pick up. Is this issue still being dealt with? If so id like to make sure that I dont actually receive all the items im meant to have bought. I just want my gold back and to start again because this whole issue has messed up my day. I was due to go to a dungeon with my guild but now cant afford a new armour set to do so. I also planned to craft for a large part of today but havent been able to due to lack of money.

Thanks for the prompt reply. Ive heard tales of players waiting 6 days without a reply for their ticket so I really do not want the same thing to happen. This issue is pretty much ruining the game for me and thats not something id like to admit after paying a lot of money for it.

Does everyone who had the issue need to submit a ticket about our losses or will you guys be able to sort it out?

Rivalz.3142:

Does everyone who had the issue need to submit a ticket about our losses or will you guys be able to sort it out?

Would also like an answer to this

Exact same problem… Will they even try to fix this? I lost 6 gold and 80 silver from this bug…

The trading post is back up and ive a lot of rubbish in my ‘pick-up’ tab…but they dont add up to what was spent!

It’s been up for a while, I still don’t have the money

Im missing around 3g 70s worth of stuff…

Seriously cannot understand why there are bugs like this over a week into the game. How many months did they have to iron out the issues? How many beta weekends and stress tests? Bugs on the first few days of launch okay but over a week in is a disastrous launch

AshleySegovia.3948:

I apologize for any inconvenience this issue may have caused. Customer Support is pretty swamped in tickets and they are answered in the order that they are received. Please understand that it will take some time to address each and every issue. That being said, the issues with the Black Lion Trading Company are currently being looked into right now.

I don’t understand if you guys even care about your community when it comes to problems like this? It’s been 10 hours of this issue since you guys replied to us about this issue… The trading post is up but the money is still missing for everyone… I just want one question answered… Are you going to fix this issue?

AshleySegovia.3948:

@Hooplah – This isn’t a technical issue but the gold should be delivered to players later tonight.

Thank you